Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
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Savanna Webb

Savanna Webb

Newark,NJ

Summary

Dynamic professional with extensive experience in customer service and dispatch management, notably at Extended Stay America. Proven track record in conflict resolution and performance management, enhancing team efficiency and guest satisfaction. Proficient in Microsoft Office applications, I excel in fostering positive relationships and optimizing operational processes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Extended Stay America
Elizabeth, NJ
12.2021 - Current
  • Manages registration and guest departures and arrivals efficiently for a 144-room facility.
  • Provide valuable assistance to other teams within the hotel.
  • Update inventory, and process orders for the hotel.
  • Serve as a union delegate for the hotel under the union. Handled responsibilities as a hotel union delegate.
  • Collects payments and makes sure balances are up to date.
  • Provides reasonable accommodations to resolve guest issues through the 'Make It Right' process.
  • Monitor front desk team compliance with updated hotel protocols and guidelines.
  • Maintains facility cleanliness standards by ensuring that employee workspaces and guest common areas are sanitary and organized.

Dispatcher

Gate Gourmet
Newark, NJ
08.2022 - 01.2023
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Emergency Dispatcher

South Jersey Industries
Union, NJ
04.2022 - 08.2022
  • Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
  • Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.

Customer Service Representative

Kalustyan Corporation
Union, NJ
02.2021 - 04.2022
  • Managed 10+ customer accounts by fulfilling 25 purchase orders daily
  • Contacted customers as needed to rectify billing discrepancies and respond to order inquiries
  • Created customer spreadsheets to track product inventory and alert customers of low inventory
  • Responded to 60+ customer emails and inbound calls daily to maintain accurate accounts

Team Lead/Dispatcher

United Ground Express
Newark, NJ
11.2018 - 02.2021
  • Recorded customer requests for travel assistance and assigned agents to report to 300 inbound and outbound flights daily.
  • Collaborated with supervising personnel to address customer questions and concerns.
  • Facilitated mediations between agents and airport employees, as needed, to increase quality customer service.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Operations Supervisor

ABM Aviation
Newark, NJ
05.2016 - 11.2018
  • Supervised a group of 20 agents in the process of boarding and deplaning regional jets.
  • Dispatched shuttle service for inbound and outbound flights.
  • Managed day-to-day operational performance of the assigned domestic outstation.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Guided employees in handling difficult or complex problems.

  • Oversaw quality control processes, achieving a XX% improvement in product and service quality.

Sales Associate

Travelex Currency Exchange
08.2013 - 03.2014
  • Maintained up-to-date knowledge of airline regulations, ticketing procedures, visa requirements, foreign currency exchange rates.
  • Performed currency exchange, cashed checks, and issued money orders.
  • Provided guidance on risk management processes related to investments, currency exchange rates, interest rate fluctuations.
  • Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.

Education

Certificate in Paralegal Studies -

Eastern Gateway Community College
Steubenville, OH
08.2022

High School Diploma -

Barringer High School
Newark, NJ
06.2009

Skills

  • Microsoft Office Applications Expertise
  • Customer service
  • Skilled in Conflict Resolution
  • Detail-Oriented Data Input
  • Performance management
  • Plan Implementation
  • Efficient Dispatch Management
  • Mathematical Problem Solving
  • Sales Strategy Development
  • Team supervision
  • Communication skills
  • Scheduling coordination
  • Front office support

Affiliations

Recieved accolades and awards for my dispatching skills with ABM.

Recieved appreciation points at Extended stay America for my great work.

Languages

Spanish
Elementary

Certification

  • Notary public 05/2020

References

References available upon request.

Timeline

Dispatcher

Gate Gourmet
08.2022 - 01.2023

Emergency Dispatcher

South Jersey Industries
04.2022 - 08.2022

Front Desk Agent

Extended Stay America
12.2021 - Current

Customer Service Representative

Kalustyan Corporation
02.2021 - 04.2022

Team Lead/Dispatcher

United Ground Express
11.2018 - 02.2021

Operations Supervisor

ABM Aviation
05.2016 - 11.2018

Sales Associate

Travelex Currency Exchange
08.2013 - 03.2014

Certificate in Paralegal Studies -

Eastern Gateway Community College

High School Diploma -

Barringer High School

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Savanna Webb