Summary
Overview
Work History
Education
Skills
Timeline
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Savanna Westbrook

Enfield,Illinois

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

Overview

5
5
years of professional experience

Work History

Manager

Dairy Queen Grill & Chill
04.2021 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

Dairy Queen Grill & Chill
03.2018 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

East Alton Wood River High School
Wood River, IL

Skills

  • Verbal and Written Communication
  • Customer Service
  • Staff Management
  • Customer Relationship Management
  • Sales Expertise
  • Product Knowledge
  • Credit and Cash Transactions
  • Cash Drawer Management
  • Money Handling
  • Order Taking

Timeline

Manager

Dairy Queen Grill & Chill
04.2021 - 01.2023

Cashier

Dairy Queen Grill & Chill
03.2018 - 01.2023

High School Diploma -

East Alton Wood River High School

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Savanna Westbrook