Savanna Wickenhauser

Hostess

Pinnacle Grille

09.2021 - 08.2023

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Answered phone calls to take orders, give information and document reservations.
Backed up servers by checking on tables and retrieving items for guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Advised customers about special offerings and menu items to help drive sales.