Savanna Willet
Frazeysburg,OH
Summary
Accomplished Front Desk Agent at Kenyon Inn & Restaurant, adept in customer service and payment processing. Strong communication and attention to detail skills to enhance guest experiences. Proficient in multi-line phone operation and data entry, consistently achieving 100% accuracy in transactions.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Front Desk Agent
Kenyon Inn & Restaurant
Gambier, OH
05.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Processed payments and handled cash transactions accurately.
- Managed incoming calls on a multi-line phone system, directing calls appropriately, or taking messages as needed.
- Inputted guest information into computer system accurately and securely.
- Managed reservations using hotel management software efficiently.
Cashier
Circle K
Utica, OH
01.2023 - 08.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Utilized the point-of-sale (POS) system proficiently to process discounts, gift cards, and loyalty rewards programs.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
Retail Sales Associate/Cashier
Dollar General
Martinsburg, OH
03.2022 - 12.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Efficiently restocked shelves with inventory, ensuring products were organized and easily accessible for customers
- Implemented a system for rotating stock to minimize waste and ensure older products were sold first
Education
Digital Design And Interactive Media
Licking county Career and technology education center
Newark, OH 08.2016 - 05.2018
High School Diploma -
Utica High School
Utica, OH 08.2005 - 05.2018
Skills
- Microsoft
- Multitasking
- Customer service
- POS
- Multi-line phone operation
- Data entry
- Attention to detail
- File management
- Oral and written communications
- Credit and cash payments
Certification
- Adobe Software
Timeline
Front Desk Agent
Kenyon Inn & Restaurant
05.2025 - Current
Cashier
Circle K
01.2023 - 08.2023
Retail Sales Associate/Cashier
Dollar General
03.2022 - 12.2022
Digital Design And Interactive Media
Licking county Career and technology education center
08.2016 - 05.2018
High School Diploma -
Utica High School
08.2005 - 05.2018