Savannah Alaniz
Austin,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server/Bartender/ Hourly Manager
The Grove Wine Bar And Kitchen
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
FOH Manager
Grove Management Company INC
08.2023 - 05.2024
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels of wine and liquor to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Shift Supervisor
Starbucks
04.2019 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts - Psychology
Concordia University At Austin
Austin, TX05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Order Accuracy
- Quality Control
- Relationship Management
- Point of sale operation
- Guest Relations Management
- Team Leadership
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
FOH Manager
Grove Management Company INC
08.2023 - 05.2024
Server/Bartender/ Hourly Manager
The Grove Wine Bar And Kitchen
04.2021 - Current
Shift Supervisor
Starbucks
04.2019 - 02.2021
Bachelor of Arts - Psychology
Concordia University At Austin
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