Savannah Alfonso
Cary,NC
Summary
Eager Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in medical insurance, claim approvals and conflict resolution. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Office Administration Coordinator
J. Bruce Truck Lines Inc.
Cary, NC
01.2022 - 07.2023
- In this position I managed all of the company’s invoices, serving as a liaison between the company and their broker accounts and customers, served as dispatch to the drivers, arranged and managed driver’s scheduled and delivery routes, provided quotes, answering multiple phone lines, generated documents, managed our incoming and outbound emails, developed efficient filing systems, order supplies, maintained company calendars, coordinated project deliverables
- Managed daily office operations, maintaining a clean, organized, and professional work environment for all staff.
- Streamlined document management system resulting in better organization of files making it easier for retrieval when needed.
- Managed sensitive information with discretion while adhering to strict confidentiality protocols at all times.
- Provided exceptional administrative support to executives by coordinating schedules appointments, drafting correspondence letters.
- Organized travel arrangements for executive staff members, ensuring seamless logistics while minimizing expenses.
Serving/ Wait-Staff/Part-Time Serving/ Wait-Staff/Restaurant Bar Manager
Japan Inn
Greenville, NC
03.2015 - 08.2022
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Closed out cash register and prepared cashier report at close of business..
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
Pre-K - 8th Grade Teacher
Pitt County School Systems
Pitt County, NC
08.2019 - 11.2021
- Attended trainings for professional development, leadership seminars, public speaking course work, Lesson planning, social skills instruction, CPR certification
- Participated in professional development workshops to stay current with educational trends and best practices for middle school instruction.
- Analyzed data from assessments to identify areas for improvement and tailor instruction to meet individual student needs.
- Contributed to the development of school-wide initiatives aimed at improving academic performance and building a culture of excellence among students and staff.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Customer Service Representative
Xerox-CVS Caremark
Raleigh, NC
05.2014 - 02.2015
- Received inbound customer calls to resolve insurance issues regarding approved prescriptions, made outbound calls to doctor’s offices and pharmacies to resolve issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Middle School Mathematics & Science
East Carolina University
Greenville, NC12.2017
High School Diploma -
Cary High School
Cary, NC06.2012
Skills
- Decision making
- Critical thinking
- Organizing and planning
- Excellent verbal communication
- Ability to listen
- Self-motivation
- Initiative, with a high level of energy
- Flexibility
- Able to build confidence, inspire, and comfort
- Stress and time-management ability
- Attention to detail
- Ability to multitask
- Clear verbal communication
- Customer service
- Use of point-of-sale systems
- Problem-solving
- Central Sterile Services
- Assembly line knowledge
- Innovation
- Collaboration
- Documentation
- CPR Certified
- Strong verbal and written skills
- Management of scheduling, accounts receivable/collections, scheduling, multiple phone lines, and supply orders
- Proficient in generating documents and mailers, Microsoft Excel, Microsoft Office, Microsoft Calendars, Microsoft Word, PowerPoint, Google Docs
Timeline
Office Administration Coordinator
J. Bruce Truck Lines Inc.
01.2022 - 07.2023
Pre-K - 8th Grade Teacher
Pitt County School Systems
08.2019 - 11.2021
Serving/ Wait-Staff/Part-Time Serving/ Wait-Staff/Restaurant Bar Manager
Japan Inn
03.2015 - 08.2022
Customer Service Representative
Xerox-CVS Caremark
05.2014 - 02.2015
Bachelor of Science - Middle School Mathematics & Science
East Carolina University
High School Diploma -
Cary High School