Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Allen

Baton Rouge,LA

Summary

Personable and reliable candidate with passion for delivering exceptional customer service with a positive, friendly attitude. Dedicated to creating a welcoming atmosphere after years of working in customer service. Passion for learning and uplifting others, seeking to transition into a new field and develop new skills to reach higher goals.



Overview

4
4
years of professional experience

Work History

Shift Manager

STARBUCKS
05.2024 - Current
  • Promotes a positive work environment through open communication and constructive feedback.
  • Coached new employees on best practices for customer service, food preparation, and cash handling procedures.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Worked all day parts, both opening and closing the store, creating adaptability and versatility based on the difference in pace and responsibilities from morning to night.

Barista/ Barista Trainer

STARBUCKS
04.2021 - 05.2024
  • Was recognized as partner of the quarter January 2024 for excellent customer service and contribution to the team.
  • Excelled in every store position and regularly supported fellow coworker during stressful times.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Made and served hand-crafted beverages with focus on speed, quality and consistency.
  • Trained six new employees, sharing knowledge and expertise of making beverages, maintaining a clean and organized workplace, customer service practices, and cash handling procedures.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience with patience and kindness.
  • Adapted quickly to high-volume periods by efficiently managing tasks while tending to needs of customers.
  • Positively interacted with both customers and fellow employees during hectic periods to promote fun, controlled environment.
  • Enhanced customer engagement with beverage sampling and hand-painted signage to promote new drinks.

Education

Bachelor of Arts and Minor in Psychology -

LSU College of Art and Design
Baton Rouge, LA
12.2023

High School Diploma and Associate's Degree in Humanities -

St. Amant/RPCC Early College
Ascension Parish, LA
05.2021

Skills

    Customer Service

    Accurate Money Handling

    Organization and Quality Control

    Creativity and Adaptability

    Multitasking and Time Management

    Independence

    Delegating Work

    Punctual and Reliable

    Mentoring and Coaching

    Problem-Solving

    Inventory Management

    Conflict Resolution

Timeline

Shift Manager

STARBUCKS
05.2024 - Current

Barista/ Barista Trainer

STARBUCKS
04.2021 - 05.2024

High School Diploma and Associate's Degree in Humanities -

St. Amant/RPCC Early College

Bachelor of Arts and Minor in Psychology -

LSU College of Art and Design

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Savannah Allen