Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Archer

Savannah Archer

Riverview,FL

Summary

I'm a Business Development Representative known for bringing a "Walt Disney" level of enthusiasm and care to every client interaction. Over the past five years, I've consistently exceeded sales targets and contributed to significant revenue growth. I have a proven ability to build and maintain strong client relationships, implement effective strategies, and deliver exceptional customer experiences. Passionate about helping clients succeed, I'm skilled at identifying opportunities, solving problems, and ensuring long-term satisfaction and success.

Overview

11
11
years of professional experience

Work History

Business Development Representative

CrossCountry Freight Solutions
06.2024 - Current
  • Developed business pipeline using cold and warm techniques.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Reviewed client concerns and recommended appropriate changes to operations managers.
  • Ranked in the Top 10 out of 60 sales representatives company-wide, demonstrating strong performance in lead generation, client acquisition, and revenue growth.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Successfully drove consistent quarterly revenue growth across three states managed remotely

Inside Sales Representative

Homesmart Realty Group
08.2020 - 06.2024
  • Executed over 30,000 cold calls, generating $5 million in residential sales, while consistently achieving 45+ daily contacts through high-volume auto-dialing.
  • Built and maintained a strong pipeline using CRM systems, social media marketing, and targeted homeowner research, resulting in three qualified listing appointments per week.
  • Earned 30+ five-star Google reviews by delivering exceptional customer service, showcasing in-depth market knowledge, professionalism, and consultative selling skills.
  • Proactively managed the full sales cycle — from prospecting and needs analysis to objection handling and closing — while leveraging CRM and digital tools to drive customer engagement and revenue growth.

Logistics Coordinator

Ryder Logistics
12.2019 - 08.2020
  • Checked drivers in and out, assigned dock doors, and coordinated inbound and outbound load activity to ensure smooth warehouse operations.
  • Verified shipping and receiving documentation for accuracy and assisted with appointment scheduling, customer communication, and service resolution.
  • Collaborated with cross-functional teams to streamline logistics processes, improve efficiency, and enhance overall operational workflow.
  • Built and maintained effective relationships with carriers, vendors, and logistics partners while monitoring performance to identify areas for continuous improvement.

Customer Service Representative Team Lead

NICOR GAS
08.2017 - 12.2019
  • Responded to customer inquiries regarding services, products, billing, and claims, resolving errors and ensuring high levels of satisfaction.
  • Managed customer account updates, processed field orders, performed accounting adjustments, and handled complex billing and credit investigations, including payment arrangements for past due accounts.
  • Coached and mentored service representatives to enhance professionalism, improve customer interactions, and drive higher satisfaction scores.
  • Developed and implemented customer service initiatives that boosted team performance, streamlined processes, and increased overall client satisfaction.

Google Brand Ambassador

Google Brand Ambassador
07.2014 - 08.2017
  • Successfully promote Google products to over 80 customers each shift, resulting in 15 Google devices being sold.
  • Enhance and educate diverse groups of customers' concerns and interests.
  • Provide forms of technical support to include virus removal, software updates, and troubleshooting.
  • Productively trained over 40 coworkers on software awareness and communication methods to meet Google standards.
  • Develop and implement creative and innovative strategies to promote Google products and engage with potential customers.

Legislative Intern

Ferris State University
06.2014 - 08.2014
  • Received and responded to constituent requests.
  • Liaised between D.C. and Michigan staff regarding constituent and policy issues.
  • Summarized content of hearings on proposed legislation for the legislative assistants.
  • Managed administrative duties for staff.
  • Cold called constituent educated them on upcoming candidates, and confirming there support. Through a voluntarily donation.

Education

Bachelor of Criminal Justice - Criminal Justice

Ferris State University
Big Rapids, MI
05.2017

Skills

  • Salesforce CRM Management
  • Revenue Growth Strategy
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Strategic Sales Prospecting
  • Negotiation and Deal Closing
  • Billing and Invoicing Management
  • High-Volume Cold Calling
  • HubSpot CRM Proficiency
  • Client and Internal Communications
  • Social Media Engagement and Marketing
  • Troubleshooting and Problem Solving
  • Residential Real Estate Knowledge
  • Calendar and Scheduling Coordination
  • Customer Service Excellence
  • Technical Support and Issue Resolution
  • Professional Presentation Delivery
  • Pipeline Development and Management
  • Account Management and Client Retention

Timeline

Business Development Representative

CrossCountry Freight Solutions
06.2024 - Current

Inside Sales Representative

Homesmart Realty Group
08.2020 - 06.2024

Logistics Coordinator

Ryder Logistics
12.2019 - 08.2020

Customer Service Representative Team Lead

NICOR GAS
08.2017 - 12.2019

Google Brand Ambassador

Google Brand Ambassador
07.2014 - 08.2017

Legislative Intern

Ferris State University
06.2014 - 08.2014

Bachelor of Criminal Justice - Criminal Justice

Ferris State University

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