Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Avila

Van Nuys,CA

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

5
5
years of professional experience

Work History

Lead Budtender

North Hollywood Compassionate Caregivers
06.2024 - Current
  • Conducted follow-ups with customers to ensure resolution effectiveness and satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Budtender

Atrium
06.2023 - 07.2024
  • Educated customers on product features and benefits, enhancing overall shopping experience.
  • Maintained compliance with state regulations and safety standards in cannabis transactions.
  • Assisted in inventory management, ensuring accurate stock levels and timely restocking of products.
  • Developed strong relationships with customers, fostering loyalty through exceptional service and support.

Server

Xevichez Sushi Bar
06.2020 - 04.2023
  • Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, ensuring timely delivery to guests.
  • Trained new staff on service protocols, fostering a collaborative team environment.
  • Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere.
  • Processed payments accurately, handling cash and credit transactions with precision.
  • Resolved guest complaints promptly, demonstrating strong problem-solving skills under pressure.
  • Implemented suggestions for menu improvements based on customer feedback, driving enhanced dining experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Vaughn Highschool
San Fernando, CA

Skills

  • Strong work ethic
  • Customer service expertise
  • Staff training and development
  • POS system operation
  • Cash handling experience
  • Restocking inventory

Timeline

Lead Budtender

North Hollywood Compassionate Caregivers
06.2024 - Current

Budtender

Atrium
06.2023 - 07.2024

Server

Xevichez Sushi Bar
06.2020 - 04.2023

High School Diploma -

Vaughn Highschool

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Savannah Avila