Savannah Barron
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Account Manager
Discover
Phoenix, AZ
07.2024 - 01.2025
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer complaints in a timely manner.
- Solicited feedback from customers on their experience with products or services.
Customer Service Representative
HonorHealth
Phoenix, AZ
09.2023 - 06.2024
- Answered patient inquiries and provided accurate information regarding billing questions and services.
- Resolved complex problems by working with other departments to provide solutions that meet patient needs.
- Provided excellent patient service to resolve patient complaints in a timely manner.
- Assisted patients with billing, , and adjustments.
- Maintained detailed records of patient interactions, transactions and comments for future reference.
Customer Service Representative
HonorHealth
Phoenix, AZ
09.2023 - 06.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Assisted patients in understanding the details of their billings and payments.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
Customer Service Representative
Cambridge Cleaners
Phoenix, AZ
08.2017 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Agent
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ
06.2021 - 12.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Managed cash drawer responsibly throughout shift.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2018
Some College (No Degree) - English Literature
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Upselling and Cross-Selling
- Product Knowledge
- Problem-Solving Abilities
- Technologically Savvy
- Team Development
- Customer Relations
- Retail Sales Customer Service
- Store Maintenance
- Computer Proficiency
- Account updating
- Complaint resolution
- Documentation
- Billing support
- Account servicing
Languages
Spanish
Full Professional
Timeline
Account Manager
Discover
07.2024 - 01.2025
Customer Service Representative
HonorHealth
09.2023 - 06.2024
Customer Service Representative
HonorHealth
09.2023 - 06.2024
Front Desk Agent
Pointe Hilton Tapatio Cliffs Resort
06.2021 - 12.2021
Customer Service Representative
Cambridge Cleaners
08.2017 - 09.2023
High School Diploma -
Barry Goldwater High School
Some College (No Degree) - English Literature
Maricopa Community Colleges - Glendale Community College
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