Savannah Behan
Northborough,MA
Summary
Highly organized Client Service Associate possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with internal and external clients and providing quality service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and positive attitude.
Overview
10
10
years of professional experience
Work History
Client Service Associate
MFS Investment Management Company
05.2023 - Current
- Maintained and improved relationships with clients for the firm by preparing highly detailed client materials - across a variety of strategies (FI, SMAs, Pooled) - used in portfolio review meetings and sales meeting. Worked with 8 RMs daily.
- Effectively collaborated with multiple departments including the Product, Compliance, Reporting and Investment teams to meet strict client reporting deadlines, and achieving the company's Service Level Agreement.
- Assisted in the development of training materials focused on improving team performance and knowledge in addressing complex internal/external client needs.
- Participate in and drive conversations with the global team about ways to improve performance and enhance the client experience.
Nutritionist/Business Owner
Owner
04.2018 - 04.2023
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Optimized team hiring, training and performance.
- Compiled and analyzed customer feedback data to develop new strategies and increase customer retention.
Manager/Food Service/Raw Dessert Chef
Wild Alchemy Juice Bar + Cafe
05.2015 - 06.2019
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Administrative Assistant
R.D.Scinto
08.2016 - 03.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Volunteer
Rustic Pathways
06.2014 - 06.2016
- Used strong interpersonal communication skills to convey information to others.
- Gained operational knowledge and supported departmental needs.
- Utilized multicultural knowledge to enhance and foster relationships with locals.
- Utilized factors such as education, agricultural and hygienic growth to drive socioeconomic status of villages.
- Worked with local NGO's to gain understanding of individual factors that influenced countries economic and political standing.
- Fostered relationships with locals to offer quality assistance and support
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
Education
Bachelor of Arts - Global Studies And Human Rights/Social Justice
Sacred Heart University
Fairfield, CT05.2019
Associate of Science - Liberal Arts and Sciences
Gateway Community College
New Haven2017
Skills
- Leadership abilities
- Cross-Cultural Competence
- Exceptional communication skills
- Excellent time management
- Adaptable learner
- Interpersonal skills
- Process Improvement
- High Attention to Detail
- Cross-functional Collaboration
- Strategic Planning
Accomplishments
- Spent time in Costa Rica creating an English Curriculum for unreached youth.
- Worked in Thailand, Laos and Vietnam to improve water access for developing villages as well as develop strategies for community development and growth.
- Conducted environmental and social research in six African countries, pertaining to inhumane and unjust treatment of women and girls.
- Skilled in multicultural communications through recognizing ethnic differences and cultural shifts.
- Collaborated with University Mentors to speak publicly on #MeToo movement and sexual consent.
- Advocated for women's rights and justice by collaborating with members of Love146 and UN to develop a thesis supporting the international inclusion of resources and education to decrease rates of sex trafficking, rape and sexual harassment.
Timeline
Client Service Associate
MFS Investment Management Company
05.2023 - Current
Nutritionist/Business Owner
Owner
04.2018 - 04.2023
Administrative Assistant
R.D.Scinto
08.2016 - 03.2017
Manager/Food Service/Raw Dessert Chef
Wild Alchemy Juice Bar + Cafe
05.2015 - 06.2019
Volunteer
Rustic Pathways
06.2014 - 06.2016
Bachelor of Arts - Global Studies And Human Rights/Social Justice
Sacred Heart University
Associate of Science - Liberal Arts and Sciences
Gateway Community College
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