Savannah Bessett
Goodyear,AZ
Summary
Dedicated Customer Service professional with 11 years experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Learning Ambassador
Amazon
Goodyear, AZ
08.2021 - Current
- .Implemented innovative teaching methods, resulting in increased associate comprehension and retention in classes of 15 associates.
- Evaluated associate progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Applied differentiated instruction strategies to meet individual new hire needs.
- Contributed to daily inventory counts, ensuring data accuracy and minimizing discrepancies.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Developed effective training management strategies that maintained orderly yet nurturing environment conducive to learning at all times
- Improved student engagement by incorporating interactive activities and real-world examples in lessons
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 50 lbs.
Boxer
Macy's Warehouse
Goodyear, AZ
10.2020 - 01.2021
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Established safety protocols for warehouse environment, significantly reducing workplace accidents.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Consistently lifted up to 50 pounds daily.
- Reduced order processing times with streamlined picking, packing, and shipping procedures
- Helped maintain with organizing stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required
- Promoted positive work environment by actively participating in team-building activities and taking initiative in group projects
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly
Cashier
Hobby Lobby
Corona, CA
02.2019 - 09.2019
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts
- Provided backup support for other departments when needed, showcasing versatility within retail environment
Customer Service Representative
Uber Technologies
Phoenix, AZ
11.2016 - 02.2019
- Investigated reports and took statements based on discrimination claims, managed up to 100 driver accounts daily, and participated in Uber ERGs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Served as subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Updated account information to maintain customer records
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact
Cashier
Raising Canes
Avondale, AZ
07.2016 - 11.2016
- Provided customer service and assisted in orders inside store and at drive-thru.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
- Maintained clean and hygienic work environment, ensuring compliance with food safety standards.
- Increased repeat business by establishing rapport with customers and remembering their preferences.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Contributed to store success by maintaining high standards of cleanliness throughout facility
- Mentored new employees on cashier duties and best practices, improving overall staff performance
Barista/Cashier
Panera
Goodyear, AZ
10.2015 - 08.2016
- Served customers, evaluated company policies, and worked as barista and head cashier.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Consistently met or exceeded daily sales targets, driving revenue growth for cafe.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
- Maintained clean and organized workspace for optimal productivity and safety
Cashier
Ross Dress For Less
Goodyear, AZ
12.2013 - 12.2015
- Handled POS transactions, worked in stock team, and assisted customers in finding their ideal styles.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate of Arts -
Estrella Mountain Community College
Avondale, AZ 08.2011 - 05.2015
High School Diploma -
AAEC - Estrella Mountain
Avondale, AZ 08.2009 - 05.2013
Skills
- Peer Mentoring
Public Speaking
Customer Service
Group and individual instruction
Learning Styles
Digital Literacy
Collaborative learning
Training facilitation
Adaptive Learning
- Peer Mentoring
Customer Engagement
Certification
CPR and First Aid Certified
Timeline
Learning Ambassador
Amazon
08.2021 - Current
Boxer
Macy's Warehouse
10.2020 - 01.2021
Cashier
Hobby Lobby
02.2019 - 09.2019
Customer Service Representative
Uber Technologies
11.2016 - 02.2019
Cashier
Raising Canes
07.2016 - 11.2016
Barista/Cashier
Panera
10.2015 - 08.2016
Cashier
Ross Dress For Less
12.2013 - 12.2015
Associate of Arts -
Estrella Mountain Community College
08.2011 - 05.2015
High School Diploma -
AAEC - Estrella Mountain
08.2009 - 05.2013
CPR and First Aid Certified
LinkedIn Certifications in coaching, time management as well as communications (and more)
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