Savannah Bond
Nash
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Secretary to the General Manager
Bubba Green Towing
07.2023 - Current
- Managed scheduling and coordination of towing services to optimize efficiency.
- Maintained accurate records of service requests and client communications.
- Processed payments and invoicing using company software, ensuring timely transactions.
- Implemented filing systems that improved document retrieval times and reduced clutter.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Customer Service Representative
ResultsCX
11.2022 - 06.2023
- - Processed orders, resolved technical issues, and ensured customer satisfaction in a remote environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining excellent service standards.
- Collaborated with team members to enhance customer satisfaction and streamline processes.
- Documented customer interactions accurately in CRM systems for follow-up actions.
- Responded to customer requests for products, services, and company information.
Licensed Sales Producer
Kesler & Sons Allstate
05.2022 - 10.2022
- - Delivered insurance consultations, prepared quotes, and supported policy sales with a client-focused approach.
- Developed customized insurance solutions to meet diverse client needs.
- Cultivated strong client relationships through effective communication and trust-building strategies.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Implemented follow-up procedures that increased client retention rates significantly.
- Maintained a high level of industry knowledge through continuous professional development and training courses.
Education
Paralegal Studies Coursework
New Mexico State University – Alamogordo (NMSU-A)
Alamogordo, NMHigh School Diploma -
New Mexico High School
Ruidoso, NM01.2018
Skills
- - Administrative Support & Office Management
- - Scheduling, Dispatch, and Documentation
- - Customer Service & Client Relations
- - Workflow Prioritization & Multitasking
- - Attention to Detail & Compliance Tracking
- - Strong Written and Verbal Communication
- - Problem Solving & Technical Support
- Office management
- Data entry proficiency
- Document preparation
- File organization
- Microsoft Office, Google Workspace
Timeline
Secretary to the General Manager
Bubba Green Towing
07.2023 - Current
Customer Service Representative
ResultsCX
11.2022 - 06.2023
Licensed Sales Producer
Kesler & Sons Allstate
05.2022 - 10.2022
Paralegal Studies Coursework
New Mexico State University – Alamogordo (NMSU-A)
High School Diploma -
New Mexico High School