Savannah Borel
Jacksonville
Summary
Customer Experience Leader with proven expertise in complaint resolution. Skilled in developing training materials to enhance team performance and service quality. Leader in different retail environments for 3+ years.
Overview
3
3
years of professional experience
Work History
Customer Experience Leader
Butterfly Beach
Fort Myers
2025.03 - 2025.08
- Developed training materials for team members on customer engagement strategies.
- Analyzed customer data to identify trends and enhance service delivery.
- Monitored customer interactions with staff to ensure quality standards were met.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
Guest Lead
Altar'd State
Fort Myers
2024.06 - 2025.03
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Shift Lead
Cold Stone Creamery
Jacksonville
2022.03 - 2024.05
- Trained new staff on operational procedures and customer service standards.
- Ensured cleanliness and compliance with health and safety regulations.
- Handled customer complaints with professionalism and empathy.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
High School Diploma -
Bishop John J. Snyder High School
Jacksonville2024-05
Some College (No Degree) - Elementary Education
Florida Gulf Coast University
Fort Myers, FLSkills
- Customer engagement
- Data analysis
- Customer relationship management
- Service quality monitoring
- Complaint resolution
- Team collaboration
Timeline
Customer Experience Leader
Butterfly Beach
2025.03 - 2025.08
Guest Lead
Altar'd State
2024.06 - 2025.03
Shift Lead
Cold Stone Creamery
2022.03 - 2024.05
High School Diploma -
Bishop John J. Snyder High School
Some College (No Degree) - Elementary Education
Florida Gulf Coast University