Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Borel

Jacksonville

Summary

Customer Experience Leader with proven expertise in complaint resolution. Skilled in developing training materials to enhance team performance and service quality. Leader in different retail environments for 3+ years.

Overview

3
3
years of professional experience

Work History

Customer Experience Leader

Butterfly Beach
Fort Myers
03.2025 - 08.2025
  • Developed training materials for team members on customer engagement strategies.
  • Analyzed customer data to identify trends and enhance service delivery.
  • Monitored customer interactions with staff to ensure quality standards were met.
  • Resolved customer complaints and issues promptly, ensuring a positive resolution.

Guest Lead

Altar'd State
Fort Myers
06.2024 - 03.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.

Shift Lead

Cold Stone Creamery
Jacksonville
03.2022 - 05.2024
  • Trained new staff on operational procedures and customer service standards.
  • Ensured cleanliness and compliance with health and safety regulations.
  • Handled customer complaints with professionalism and empathy.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

High School Diploma -

Bishop John J. Snyder High School
Jacksonville
05-2024

Some College (No Degree) - Elementary Education

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Customer engagement
  • Data analysis
  • Customer relationship management
  • Service quality monitoring
  • Complaint resolution
  • Team collaboration

Timeline

Customer Experience Leader

Butterfly Beach
03.2025 - 08.2025

Guest Lead

Altar'd State
06.2024 - 03.2025

Shift Lead

Cold Stone Creamery
03.2022 - 05.2024

High School Diploma -

Bishop John J. Snyder High School

Some College (No Degree) - Elementary Education

Florida Gulf Coast University
Savannah Borel