Customer Experience Leader with proven expertise in complaint resolution. Skilled in developing training materials to enhance team performance and service quality. Leader in different retail environments for 3+ years.
Overview
3
3
years of professional experience
Work History
Customer Experience Leader
Butterfly Beach
Fort Myers
03.2025 - 08.2025
Developed training materials for team members on customer engagement strategies.
Analyzed customer data to identify trends and enhance service delivery.
Monitored customer interactions with staff to ensure quality standards were met.
Resolved customer complaints and issues promptly, ensuring a positive resolution.
Guest Lead
Altar'd State
Fort Myers
06.2024 - 03.2025
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Recognized by management for providing exceptional customer service.
Shift Lead
Cold Stone Creamery
Jacksonville
03.2022 - 05.2024
Trained new staff on operational procedures and customer service standards.
Ensured cleanliness and compliance with health and safety regulations.
Handled customer complaints with professionalism and empathy.
Performed opening and closing procedures such as setting alarm systems, counting money.