Savannah Bourland
Davenport,FL
Summary
Dynamic and results-driven professional with extensive experience at Texas Roadhouse, excelling in customer service and employee training. Proven ability to enhance order accuracy and team collaboration, leading to increased customer satisfaction. Skilled in cash handling and multitasking, consistently fostering a positive environment while achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Sales Associate
Spencer's Gifts
09.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer attention.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Engaged with customers to provide exceptional service and support inquiries.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Food and Beverage Associate – Quick Serve
Universal Orlando Resort
07.2023 - 09.2025
- Delivered exceptional guest service in a high-volume, fast-paced quick-service environment
- Accurately processed guest orders and handled cash, credit, and mobile payments
- Prepared and served food and beverages in accordance with safety and quality standards
- Maintained cleanliness and organization of workstations and dining areas to meet health regulations
- Collaborated with team members to ensure efficient operations and a positive guest experience
- Followed Universal Orlando policies and food safety protocols to ensure a safe and enjoyable environment
To-go Coordinator
Texas Roadhouse
08.2024 - 03.2025
- Handled in-person and phone-based customer complaints professionally, including issuing refunds when appropriate to ensure guest satisfaction
- Oversaw and guided the To-Go team to follow 'The Roadhouse Way,' maintaining high service standards and team accountability
- Monitored ticket times and ensured orders were prepared and dispatched promptly, keeping quoted wait times accurate
- Verified large party orders were complete and accurate prior to pickup, reducing errors and increasing customer satisfaction
- Regularly checked in with the To-Go team during shifts to ensure they managed rushes effectively, stepping in as needed to support–but not overshadow–team efforts to foster skill development
- Held side conversations with team members when struggling or deviating from standards to coach, correct, and encourage growth
- Conducted end-of-shift checkouts for To-Go staff, ensuring the cleanliness and readiness of workstations for the next shift
- Assisted with schedule creation and shift planning to optimize staffing based on expected volume
- Participated in monthly management meetings to review sales performance and compare metrics across market locations, contributing ideas to improve operations and customer experience
Host/To-go Specialist Trainer
Texas Roadhouse
11.2023 - 03.2025
- Developed and implemented various training programs for hosts/to-go specialists, such as customer service protocols and restaurant policies
- Explained goals and expectations required of trainees
- Provided feedback to new hosts and to-go specialists regarding their performance in order to help them reach their goals
- Evaluated employees' progress through periodic assessments of their skills and knowledge
- Analyzed customer feedback surveys in order to determine areas where further training may be necessary for the hosts and to-go specialists
- Always serve as an illustration of the company's expectations and values
- Attending trainer biannual meetings to discuss the development of the trainee and the training programs
Hostess
Texas Roadhouse
12.2021 - 06.2024
- Seater
- Greeted guests warmly and escorted them to their assigned tables while sharing the Texas Roadhouse story to create a welcoming atmosphere.
- Ensured tables were properly set with the correct amount of silverware, and guests were comfortably seated.
- Provided high chairs or slings upon request, and removed unnecessary chairs or table extenders to optimize space and comfort.
- Collaborated with the board runner to relocate parties to more suitable tables if the seating accommodations were unsatisfactory.
- Names Taker
- Greeted guests within a smile from 10 feet away, and offered a warm welcome at 5 feet to create a positive first impression.
- Collected guest information including first and last name, phone number, party size, and noted any special accommodations (e.g., wheelchair access, highchairs, strollers, birthdays, or anniversaries).
- Ensured all relevant accommodations were confirmed during guest check-in to support a seamless dining experience.
- Sent in complete parties promptly once paged, and confirmed their arrival at the host stand.
- Communicated efficiently with the board runner to coordinate seating, report no-shows, and track incomplete or delayed parties.
- Maintained organization during high-volume flips by managing guest flow inside and outside to ensure smooth and timely seating transitions.
- Broad Runner
- Opened the host stand and accurately entered all servers scheduled for the shift into the rotation system.
- Managed server rotation strategically to maintain balanced seating while prioritizing guest accommodations and table availability.
- Answered incoming calls to add guests to the waitlist and provided accurate wait time estimates.
- Monitored floor activity continuously to identify tables nearing turnover, and communicated with bussers to prioritize pre-bussing and quick table resets.
- Organized parties 'on deck' efficiently during floor flips to minimize wait times and maximize seating flow.
- Collaborated with name-takers to locate missing parties, coordinate large-party seating, and assign accurate quote times.
- Oversaw servers to ensure they escorted the correct parties, engaged guests courteously, and stayed prepared to seat the next available table.
Skills
- Customer service and support
- Team collaboration
- Cash handling
- Multitasking and organization
- Employee training and development
- Workflow management
- Order accuracy
- Leadership and management abilities
- Customer service
- Merchandise presentation
Timeline
Sales Associate
Spencer's Gifts
09.2025 - Current
To-go Coordinator
Texas Roadhouse
08.2024 - 03.2025
Host/To-go Specialist Trainer
Texas Roadhouse
11.2023 - 03.2025
Food and Beverage Associate – Quick Serve
Universal Orlando Resort
07.2023 - 09.2025
Hostess
Texas Roadhouse
12.2021 - 06.2024