Savannah Bridges
Summary
I would be grateful to showcase my customer service skills at this company.
I feel I can better the work environment with my positive attitude and professionalism. I'm passionate about building customer relationships.
I'm a hardworking and passionate job seeker with strong skills eager to secure this position.
I'm ready to help team achieve company goals and to seek and maintain a full-time position that offers professional work/life balance.
Overview
6
6
years of professional experience
Work History
Dog Handler, Kennel Attendant
Barkers Pet Center
03.2023 - 09.2023
- Managed up to 30 dogs of varying breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Greeted pet owners and went over services, and determined special needs of animals under care.
- Transported dogs safely.
- Incorporated positive reinforcement methods to correct behavior problems.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Kept animals stimulated with variety of enrichment activities.
Security Event Staff
Centurion Security Group
04.2022 - 11.2022
- Searched guests for contraband and or weapons.
- Patrolled a security post point during my shift.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported directly to management and the police officers on site.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and supervisors using two-way radios, mobile phones and other technological devices.
Office Cleaner
HealthSource Americas Chiropractor
12.2021 - 04.2022
- Family Owned Chiropractic Office worked directly for the Chiropractic Doctor.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative Specialist
Chewy, Inc
10.2019 - 10.2021
- Assisted Chewy customers everyday with accessing their accounts and making any required changes necessary
- Specialized in Veterinary Diet and Customer Service and handled Pharmacy prescription orders for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
Receptionist Assistant
Maxwell Pierce Group, LLC
05.2017 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Education
No Degree - Cosmetology
Sheridan Technical College
Hollywood, FL06.2020
GED -
Charles W. Flanagan High School
Pembroke Pines, FL01.2013
Skills
- Attention to Detail
- Active listening
- Improving Customer Experience
- Positive Attitude
- Time Management
- Canine Grooming
- Facility Upkeep
- Animal Welfare
- Supply Maintenance
- Dog Walking
- Behavior Modification
- Interpersonal Communication
- Creative Problem-Solving
- Customer Service
References
Lucero Salmeron, Barkers Pet Center, Assistant Manager (919) 985-6094
Maida Jones, Health Source, Owner (786) 326-4584
Gregg Jones, Health Source, Doctor/Owner (509) 989-3920
Wilner, Centurion Security Group, Supervisor (786) 991-7031
David Bridges, Maxwell Pierce Group LLC, Owner (754) 308-9103
Timeline
Dog Handler, Kennel Attendant
Barkers Pet Center
03.2023 - 09.2023
Security Event Staff
Centurion Security Group
04.2022 - 11.2022
Office Cleaner
HealthSource Americas Chiropractor
12.2021 - 04.2022
Customer Service Representative Specialist
Chewy, Inc
10.2019 - 10.2021
Receptionist Assistant
Maxwell Pierce Group, LLC
05.2017 - 10.2019
No Degree - Cosmetology
Sheridan Technical College
GED -
Charles W. Flanagan High School
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