Morgan Carter
Tuscaloosa,AL
Summary
-Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Teller
Easy Money
11.2018 - 08.2020
- Manage incoming calls and assist potential customers by answering any questions
- Manage account payments and balances
- Cash any form of payment that is verifiable
- Provide cash advances and payday loans
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Registrar Outpatient Admitting
DCH
07.2016 - 10.2018
- Ensure that patients are admitted in a timely fashion and that all information about them is correct
- Call patients in advance of admission to verify information or ensure that they have completed necessary lab work or other diagnostic procedures
- Enters a patient's information into the hospital computer system and confirms that information when the patient arrives for admission
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
CNA
Park Manor
03.2015 - 07.2017
- Feed, bathe and dress patients
- Take patient vital signs
- Serve meals, make beds and keep rooms clean
- Set up medical equipment and help with some medical procedures
- Answer calls for help and monitor and observe changes in a patient's condition or behavior
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Production Worker
ARD
04.2013 - 10.2015
- Performs planned maintenance on all equipment and machinery
- Modifies new and existing equipment for performance improvements and upgrades and may assist with changeovers
- Responsible for performing production work in factories
- Starts, operates, tends, stops, and cleans machines
- Assembles finished product
- Inspects product to ensure high quality
- Completes paperwork accurately and in a timely manner
- Follows all Company established rules and policies
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
High School Diploma - High School Administration
Tuscaloosa County Highschool
Tuscaloosa05.2015
Skills
- Exceptional listener
- Effective communicator
- Verbal communication
- Written communication
- Flexible team player
- Ability to prioritize
- Ability to juggle multiple projects
- Highly motivated
- Self-starter
- Initiative
- Strong organization skills
- Analytical skills
- Proficient in Windows operating systems
- Proficient in Microsoft Word
- Proficient in Word Perfect
- Proficient in Excel
- Excellent interpersonal skills
- Office etiquette
- Ability to get along with co-workers
- Ability to accept supervision
- Concerned with quality
- Orderly work
- Attractive work
- Task completion
- Willingness to try new things
- Interest in improving efficiency
- Proficient in assisting production
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
Accomplishments
Serve Self Certified-Aug 2022
Timeline
Teller
Easy Money
11.2018 - 08.2020
Registrar Outpatient Admitting
DCH
07.2016 - 10.2018
CNA
Park Manor
03.2015 - 07.2017
Production Worker
ARD
04.2013 - 10.2015
High School Diploma - High School Administration
Tuscaloosa County Highschool
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