Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Terrell

Converse

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

10
10
years of professional experience

Work History

CSR, Sales

Nutrabolt
01.2024 - Current
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
  • Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
  • Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Account Manager

Keurig Dr. Pepper Snapple Group
03.2018 - Current
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Shelf Edge Assistant Manager

HEB Grocery Store
01.2015 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.

Education

Human Resources

San Antonio Community College

Sandra Day O'connor High School
06.2012

Skills

  • Vendor Management
  • Customer Relationship Management
  • Revenue Growth
  • Persuasive Negotiation
  • Business Strategies
  • Goals and Performance
  • Restock Shelves
  • Sales Tactics
  • Overcoming Objections
  • Performance tracking

Timeline

CSR, Sales

Nutrabolt
01.2024 - Current

Account Manager

Keurig Dr. Pepper Snapple Group
03.2018 - Current

Shelf Edge Assistant Manager

HEB Grocery Store
01.2015 - 11.2017

Sandra Day O'connor High School

Human Resources

San Antonio Community College

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Savannah Terrell