Savannah Bryan
Rock Island,TN
Summary
Versatile and results-driven professional with extensive experience in patient coordination, adept at insurance verification and patient scheduling. Excelled in customer service management and effective communication, leading a team to enhance operational efficiency. Demonstrated ability in multitasking, organization, and bookkeeping, ensuring seamless office operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
TwelveStone Health Partners
Murfreesboro, TN
06.2023 - Current
- Speak with new patient referrals and explained the process to get them scheduled at our Infusion Center for treatment, input information sent to us from the prescribers (clinicals, demographics, insurance, medications/allergies, etc), and go over all information with the patient to ensure accuracy
- Verified insurances online via Waystar, Availity, or specific portals (e.g., Cigna, UHC, Tricare, etc.)
- Call insurance companies to do benefits investigations to check deductible/OOP accumulations, see if pre-authorizations are required, check to see if the CPT codes were covered, and make sure we are in network.
- Checked insurance online medical policies to make sure the patients met their insurance required criteria to cover the medication
- Calculated out of pocket costs for the patient and also looked for copay cards/ foundations to help cover the cost if applicable and then relayed information to the patient
- I also am currently leading a team of 5 to recalculate the new year oop costs for current patients we have with deductibles and OOPs starting over.
- Answering phones
Real Estate Agent
Luxury Homes International
Franklin, TN
05.2021 - 07.2024
- Prospected new clients, dealing with clients and their families, doing necessary paperwork (on paper and computer), showing houses, finding resolutions to any problems that arose in the process, gathering information, scheduling
- Drafted contracts, purchase agreements, closing statements and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Provided guidance to clients throughout the entire buying or selling process.
Receptionist
DS Farm Supply
McMinnville, TN
08.2022 - 06.2023
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Maintained business office inventory and equipment by checking stock for needed supplies
- Answered phones, payroll, checked inventory and made orders
- Sent out monthly statements, checked out customers, did weekly bank deposits, and nightly money deposits
Receptionist
All Creatures Veterinary Hospital
Morrison, TN
03.2019 - 06.2023
- I was a receptionist and vet tech.
- Assisting the vet with medical procedures
- answering phones and scheduling appointments
- all billing and nightly deposits
- checking in/ out patients
- monthly statements
- data entry
- filling prescriptions and handling controlled substances
- record keeping
- receiving and unpacking shipments/ shipping out
Manager
Mudbums
McMinnville, TN
07.2019 - 01.2022
- In charge of hiring, payroll, training new employees, made the schedule, filled in for any open spots
- Paid all bills
- Placed orders checked inventory
- Organized events (100+ people)
- Waitressed, answered phones, handled any complaints
- Catered
Education
Some College (No Degree) - Business
Motlow State Community College
McMinnville, TNSkills
- Multi-line phone operations
- Charting and clinical documentation
- Patient scheduling
- Insurance verification
- Follow-up skills
- Multitasking and organization
- Customer service management
- Bookkeeping
- Office equipment operation
- Effective communication
- Documentation and control
References
References available upon request.
Timeline
Intake Coordinator
TwelveStone Health Partners
06.2023 - Current
Receptionist
DS Farm Supply
08.2022 - 06.2023
Real Estate Agent
Luxury Homes International
05.2021 - 07.2024
Manager
Mudbums
07.2019 - 01.2022
Receptionist
All Creatures Veterinary Hospital
03.2019 - 06.2023
Some College (No Degree) - Business
Motlow State Community College
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