Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Savannah Burcham

Ocala,FL

Summary

  • Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement and customer relations.
  • Reliable individual proudly offering 6 years of experience fostering repeat customers through consistent, professional service. Skilled in handling cash sales, managing inventory and scheduling staff. Dedicated to creating inviting environment for both guests and staff.
  • Proficient in restaurant operations, supply ordering, invoice generation and order fulfillment. Independent with collaborative leadership principles and thoughtful motivation strategies.
  • Motivated Service Professional with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
  • Reliable Front of House Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent multitasker ready to support team needs.
  • Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the construction industry.
  • Experienced at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities.
  • Excellent time management skills to prepare current and future shifts while and problem-solving skills.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Assistant position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Bar Manager

Arc Group, Inc.
Ocala, FL
01.2018 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 20% improvement over prior onboarding process.
  • Handled $10,000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.

Education

High School Diploma -

Westport High School
Ocala
06.2017

Skills

  • Supply Ordering
  • Employee Training Evaluations
  • Performance Monitoring
  • Bar Management
  • Customer Needs Assessments
  • Delegating Assignments and Tasks
  • Safe Work Practices
  • Staffing and Sales Reporting
  • Team Leadership
  • Health Code Compliance
  • Staff Training
  • Loss Prevention Strategies

Accomplishments

  • Sales leader of all existing employees.
  • Head trainer of new employees.

Certification

  • Licensed Safe-Service Certification by Department of Business and Professional Regulation.

Timeline

Senior Bar Manager

Arc Group, Inc.
01.2018 - Current

High School Diploma -

Westport High School

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Savannah Burcham