Savannah Caldwell
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Toast All Day
10.2024 - Current
- Developed and implemented cocktail menu innovations, enhancing guest experience and engagement.
- Supervised bar operations, ensuring team efficiency and customer satisfaction.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. As well as proficient in POS systems.
Receptionist Administrator/ Back-office Assistant
Cornwell Law
01.2024 - 10.2024
- Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
- Provided excellent customer service to both internal and external customers via telephone or email communication.
- Maintained accurate filing systems for documents such as invoices, contracts, and correspondence.
Cook/Lead Server/ Bartender
Oak 36
08.2023 - 06.2024
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Provided excellent customer service by responding promptly to inquiries from guests or other departments.
Server Team Lead/ Bartender
South Street
09.2022 - 08.2023
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
Server/ Hostess Trainer/ Bartender
Jimmy P's Butcher shop and restaurant
11.2021 - 09.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Assisted with training of new staff members.
Bartender/ Lead Server Trainer
Whiskey Park
01.2020 - 11.2021
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
Skills
- Customer service
- Marketing and sales
- Staff Management
- Multitasking and prioritizing
- Hiring and Training
- Menu updating and creating
- Responsible alcohol service
Certification
- ServeSafe Permit
- Notary
- CPR
Timeline
Bar Manager
Toast All Day
10.2024 - Current
Receptionist Administrator/ Back-office Assistant
Cornwell Law
01.2024 - 10.2024
Cook/Lead Server/ Bartender
Oak 36
08.2023 - 06.2024
Server Team Lead/ Bartender
South Street
09.2022 - 08.2023
Server/ Hostess Trainer/ Bartender
Jimmy P's Butcher shop and restaurant
11.2021 - 09.2022
Bartender/ Lead Server Trainer
Whiskey Park
01.2020 - 11.2021
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