Savannah Carlson
Fargo (Relocating To Bismarck),ND
Summary
Dynamic Personal Banking Supervisor with proven leadership at Gate City Bank, excelling in branch operations and sales. Achieved consistent lending targets while fostering a culture of exceptional customer service. Proficient in banking software and skilled in cash flow management, driving profitability and team collaboration.
Overview
8
8
years of professional experience
Work History
Personal Banking Supervisor
Gate City Bank
04.2023 - Current
- Collaborated with team members to achieve high sales performance in various banking products and services.
- Ensured timely completion of all branch audits by maintaining accurate records and adhering to established policies.
- Facilitated smooth loan closings through accurate document preparation, proper disclosures, and efficient coordination among all parties involved.
- Contributed to increased branch profitability by consistently meeting or exceeding personal lending targets each quarter.
- Promoted a culture of excellent customer service within the team, resulting in high levels of client satisfaction.
- Mentored junior colleagues in best practices of personal lending and client relationship management, fostering a collaborative team environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Personal Banker
Gate City Bank
07.2022 - 03.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Customer Service Representative
Gate City Bank
04.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Lifeguard
The City of Warren
05.2018 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Managed employee schedules, ensuring adequate lifeguard coverage during peak hours for optimal safety.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
Crew Member
Dairy Queen
03.2017 - 08.2018
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers.
- Promoted a positive work environment through effective communication and teamwork.
Education
Warren Alvarado Oslo
Warren, MN05-2020
Skills
- Branch operations
- Leadership
- Cash flow management
- Lending
- Banking software proficiency
- Sales
- Reliability
- Notary Republic
- Credit Insurance
- Signature Guarantee
Timeline
Personal Banking Supervisor
Gate City Bank
04.2023 - Current
Personal Banker
Gate City Bank
07.2022 - 03.2023
Customer Service Representative
Gate City Bank
04.2021 - 03.2022
Lifeguard
The City of Warren
05.2018 - 08.2020
Crew Member
Dairy Queen
03.2017 - 08.2018
Warren Alvarado Oslo
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