Organized Team Leader who builds positive rapport, inspire trust and guide teams toward achievement of their goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead, Sales Development
Fleetio
Birmingham, Alabama
01.2021 - Current
Directed and supervised a team of Sales Development Representatives while individually contributing my own quota.
Managed accurate sales pipeline to maintain high volume of activity.
Coached team members in techniques necessary to complete job tasks.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Participated in cross-functional team-building activities.
Built quarterly sequences to ensure our messaging stayed fresh and relevant.
Developed advanced understanding of products and services to react to customer objections and competitive questions.
Set and achieved company-defined sales goals, attained 100% to individual quota 14 out of 15 months I've been here.
Leasing Manager
Arlington Properties
Birmingham, AL
02.2020 - 12.2020
Oversaw a 408 unit multi-family community
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Established key relationships with potential leasers and renters.
Monitored performance of individual leasing agents and coached on successful strategies.
Created and submitted daily reports on leasing activities.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Collected, completed and processed lease applications.
Managed daily and weekly marketing and leasing plans.
Lease Accounting Coordinator
LeaseQuery
Birmingham, AL
11.2019 - 02.2020
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Educated customers on product and service offerings
Prospect, educate, qualify, and develop targeted accounts
Set appointments for Account Executives
Utilized phone, email, social media, and other methods to reach prospective customers
Account Executive
YP Marketing Solutions
Birmingham, AL
08.2014 - 10.2019
Updated account plans based on changing markets, customer conditions and competitor activity
Drove new business development and client acquisition through cold calling, lead generation and exceptional service
Verified and posted all accounting entries with Salesforce to maintain timely, accurate input of all information in accounting system
Contacted customers about account or information issues, alerting clients of changes for excellent customer service
Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
Strengthened online presence to capitalize on emerging trends
Negotiated contracts, closed agreements and supported sales team in new product launches
Established and enforced sales goals to boost team success
Education
Started work on an International Business Degree -
Mississippi State University
Starkville, MS
Skills
Strong problem solving aptitude
Proficient in Salesforce, Outreach, Asana, LinkedIn SalesNavigator, Slack, and Excel
Creative problem solver
Exceptional communication skills
Strong client relations
Employee Evaluation
Key performance indicators
Performance improvement
Certification
SDR Acceleration School, Pavilion - January 2022
Frontline Manager School, Pavilion - October 2021
Timeline
Team Lead, Sales Development
Fleetio
01.2021 - Current
Leasing Manager
Arlington Properties
02.2020 - 12.2020
Lease Accounting Coordinator
LeaseQuery
11.2019 - 02.2020
Account Executive
YP Marketing Solutions
08.2014 - 10.2019
Started work on an International Business Degree -