Savannah Castillo
Administrative Assistant
San Antonio
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
Claims Customer Service
Allstate
03.2024 - 10.2024
- Responsible for investigating and evaluating claims to determine liability, negotiate settlements and ensure claims are properly paid and closed
- Supported team efficiency by managing high call volume and maintaining quality service standards.
- Delivered exceptional support during high-pressure situations, such as natural disasters or large-scale accidents, contributing to the company''s reputation for excellent service.
- Improved customer retention with empathetic communication and effective problem-solving techniques.
- Assisted in reducing backlogged claims by diligently working on open cases and following up on pending tasks.
- Coordinated with other departments such as underwriting or loss prevention to identify areas for potential improvement in risk management strategies or policy terms and conditions adjustment.
- Conducted thorough research and analysis to accurately assess claim validity, minimizing financial risks for the organization.
- Developed strong professional relationships with clients by consistently providing reliable information and assistance throughout the entire claims process.
Office Manager
Affinity Floral Designs
05.2017 - 02.2024
- Maintained and updated important documents in Word and Quickbooks
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided administrative support to owners, filing and scanning reports and managing daily office operations
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Designed and set up advertising signs and ads of merchandise on shelves, counters, or tables to attract customers and promote sales
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Planned and organized employee schedules, routes and payroll, providing reports and professional communication on all business needs and sales
Receptionist
Milan Institute
01.2015 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX 05.2001 - 06.2014
Skills
- Strong organizational and time management skills
- Administrative support
- Excellent written and verbal communication
- Ability to multitask and prioritize task effectively
- Experience with office equipment (printers, scanners, copiers)
- Data entry
- QuickBooks
Timeline
Claims Customer Service
Allstate
03.2024 - 10.2024
Office Manager
Affinity Floral Designs
05.2017 - 02.2024
Receptionist
Milan Institute
01.2015 - 05.2017
High School Diploma -
Earl Warren High School
05.2001 - 06.2014
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