Savannah Cerniglia
Fort Worth,Texas
Summary
Dynamic Practice Director at Ankle And Foot Institute Of Texas with a proven track record in operations management and staff development. Spearheaded an EMR implementation, enhancing workflow efficiency and achieving significant cost savings. Adept at strategic planning and fostering team accountability, ensuring high-quality patient care and compliance with industry standards.
Overview
17
17
years of professional experience
Work History
Practice Director
Ankle And Foot Institute Of Texas
01.2022 - Current
- Lead an EMR system implementation from start to finish, which included developing workflows, configuring the system, migrating data, testing, and training users.
- Monitored the practice after the EMR system went live to ensure a smooth transition.
- Supported operational initiatives by coordinating team activities and resources.
- Developed process documentation to ensure compliance with industry standards.
- Participated in training sessions to enhance knowledge of organizational tools and systems.
- Acted as a central point of contact and helped ensure clear and consistent communication between MIPS team, clinical staff, and other departments within the practice.
- Collaborated with MIPS team to monitor performance data, identify areas needing improvement, and ensure accurate and timely reporting of MIPS measures.
- Evaluated and optimized internal workflows, resulting in significant cost savings and process improvements.
- Responsible for overseeing the financial aspects of patient care, ensuring accurate and timely billing.
- Established metrics-driven goals for team members to drive accountability and improve productivity levels consistently.
- Developed successful strategies for long-term business growth and expansion within the industry.
- Collaborated with representatives from
- Ensured that the practice was equipped with the necessary tools and medical equipment to provide high-quality patient care. Managed contracts and communication between equipment companies and the practice. Trained staff and implemented care for patients using specialized equipment, as needed. (Shockwave, Magnetolith, Laser, etc).
- Improved operational efficiency by streamlining processes and implementing best practices in the practice.
- Managed and mentored a high-performing team of professionals, fostering professional growth and development.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, surgery scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues including billing and patient care questions.
- Oversaw personal and business accounting, budgeting, and financial reporting for the practice and the doctor.
- Collaborated with and hired CPA, accountants, lawyers, financial advisors, etc.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Assisted the billing team with processing medical claims with accuracy, ensuring compliance with industry standards and regulations.
- Reviewed and resolved billing discrepancies, enhancing revenue cycle efficiency.
- Trained new staff on billing software and company protocols, improving team performance.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care and better business practices.
Registered Nurse
Ankle And Foot Institute Of Texas
01.2021 - 01.2022
- Administered patient care plans, ensuring adherence to protocols and safety standards.
- Collaborated with physician to optimize patient outcomes and enhance care delivery.
- Educated patients on post-operative care and preventive measures, promoting health literacy and adherence to treatment plans.
- Implemented infection control procedures, significantly reducing risks associated with surgical interventions.
- Mentored junior nursing staff in clinical best practices, fostering a culture of continuous improvement and professional development.
- Streamlined workflow processes within the nursing team, improving efficiency in patient care delivery and documentation accuracy.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored vital signs and recorded patient information accurately for effective treatment planning.
- Educated patients and families on health management strategies, fostering compliance and understanding.
- Educated patients and families on wound care techniques, promoting adherence to treatment protocols.
- Treated and carefully tended to vascular and diabetic ulcers.
- Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
- Documented and examined patient recovery and reported progress to doctors for effective management.
Practice Manager
Resurgence Wellness
01.2019 - 03.2020
- Managed daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed and implemented standard operating procedures to enhance practice efficiency.
- Coordinated staff scheduling, optimizing coverage while minimizing overtime costs.
- Oversaw patient intake processes, improving accuracy and reducing wait times significantly.
- Trained and mentored new staff on operational protocols and best practices.
- Facilitated communication between departments, fostering collaboration and enhancing service delivery.
- Led initiatives to improve patient satisfaction through streamlined services and feedback integration.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Registered Nurse
Parkland Hospital
06.2017 - 01.2019
- Administered patient care in accordance with established protocols and best practices.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Monitored vital signs and assessed patient conditions, ensuring timely interventions.
- Educated patients and families on post-operative care and rehabilitation techniques.
- Implemented quality improvement initiatives to enhance patient safety and satisfaction.
- Conducted health assessments, documenting findings accurately for comprehensive care delivery.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Billing Specialist
Pathadvantage
01.2009 - 01.2016
- Reviewed and reconciled accounts receivable discrepancies, enhancing financial accuracy.
- Implemented process improvements that streamlined billing workflows and reduced errors.
- Trained new staff on billing software and compliance protocols, fostering team efficiency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Processed medical claims with accuracy, ensuring compliance with industry standards and regulations.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Education
Nursing
Trinity Valley Community College
Athens, TX05-2013
Associate of Arts - Business
Collin County Community College
Plano, TX05-2008
Skills
- Operations management
- Staff development
- Innovation management
- Electronic health records
- Employee performance
- Strategic business planning
- Policy and procedure development
- Staff management
- Strategic planning
- Schedule management
- Workflow management
- Continuous improvement
- New hire training
- Records management
- Payroll administration
- Medical personnel recruitment
- Bookkeeping
- Supplies ordering
- Marketing
- Budget oversight
- Human resources
- Referral management
- HIPAA and OSHA regulations
- Insurance referral facilitation
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Patient safety
- Adaptability and flexibility
- Decision-making
- Patient care assessment
- Medical terminology
- Professionalism
Timeline
Practice Director
Ankle And Foot Institute Of Texas
01.2022 - Current
Registered Nurse
Ankle And Foot Institute Of Texas
01.2021 - 01.2022
Practice Manager
Resurgence Wellness
01.2019 - 03.2020
Registered Nurse
Parkland Hospital
06.2017 - 01.2019
Billing Specialist
Pathadvantage
01.2009 - 01.2016
Nursing
Trinity Valley Community College
Associate of Arts - Business
Collin County Community College
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