Savannah Cingoranelli
Talladega,AL
Summary
Devoted professional who proactively and quickly identifies the best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Routinely trusted with responsibility and training of other peers to meet and exceed set expectations. Valued at every place of work for training, being a team player, helping others reach his or her goals, improving total store CSI, guest retention, paperwork organization, time management, attention to detail, ability to immediately determine why the dollar amount on a repair order does not match with what it needs to be, ability to move and act independently and correctly as the situation arises, and overall work atmosphere. Considered able to be immediately placed in any role and reach realistic set expectations. A true leader who has had plenty of peers follow to new opportunities.
Overview
2026
2026
years of professional experience
Work History
Assistant Service Manager/Trainer
Hoover Toyota
01.2025 - Current
- Oversee service department operations, ensuring adherence to quality standards and customer satisfaction.
- Develop and implement training programs for new service staff, enhancing team performance and efficiency.
- Collaborate with management personnel to streamline service processes by identifying bottlenecks, resulting in improved workflow and reduced turnaround times.
- Train peers in the functions of CDK DMS in order to minimize repair order corrections for location.
- Train new service advisors to exceed expectations and requirements, place career growth on track for "Toyota Pro" status.
- Mentor junior staff or staff with less overall experience on best practices in customer interactions and technical troubleshooting techniques.
- Utilization of XTime for meeting timeline expectations for overall satisfaction.
- Coordinate service schedules, optimizing resource allocation and increasing overall productivity of the team.
- Greet incoming guests to the service department.
- Create legally binding repair orders for dispatch into service department.
- Frequently contact guests with status updates and required repairs.
- Contact extended warranties and other third party companies to achieve optimal coverage for repairs and other guest services.
- Maintain a strict time management schedule to perform all required tasks each day.
- Maintain advisor-guest relationships to ensure high-achieving CSI and guest retention.
- Process warranty repairs appropriately.
- Maintain professional appearance and attitude.
Service Advisor
Audi of Birmingham
10 2023 - 01.2025
- Greet incoming guests to the service department.
- Create legal binding repair orders for dispatch into service department.
- Frequently contact guests with status updates and required repairs.
- Contact extended warranties and other third party companies to achieve optimal coverage for repairs and other guest services.
- Maintain a strict time management schedule to perform all required tasks each day.
- Maintain advisor-guest relationships to ensure high-achieving CSI and guest retention.
- Educate peers in the functions of CDK DMS in order to minimize repair order corrections for location.
- Process warranty repairs appropriately.
- Maintain professional appearance and attitude.
Stay at Home Parent
Self Employed
07 2021 - 10 2023
- Demonstrating control in high stress situations as well as listening, comprehending, and executing proper solutions to resolve issues
- Incorporating music and art activities to promote freedom and creativity
- Balancing baby and toddler sleep schedules with family events and educational trips
- Creating and balancing a budget, paying bills and identifying cost-saving opportunities
- Ensuring baby/toddler's needs were met i.e. nutritional needs and fine motor development activities
Main Service Advisor/Lane Manager
Riverchase Kia
11 2020 - 06 2021
- Handle dispatching for entire service department, including internal, express, warranty, and mainline diagnostic.
- Act as interim service manager when absent and during corporate hiring periods for a new service manager.
- Perform payroll duties in absence of service manager.
- Mentor new advisors to be able to perform his/her job satisfactorily.
- Maintain all duties fit for a service advisor.
- Be the change in a heat case for a guest, acting as a liaison for a service advisor, insuring client retention and improving CSI.
- Assess strengths and weaknesses of technicians and assign repair orders accordingly.
- Create the process for service BDC to maximize CSI scores and email capture rates.
- Train service receptionists to perform assigned duties.
- Train warranty administrator(s) to perform assigned duties.
- Train express advisor(s) to perform assigned duties and management of express team.
- Handle renting of air conditioning equipment for technicians
- Ensure quality service is given to every customer
- Promote cooperative efforts and teamwork among service department employees
- Maintain awareness of and makes certain all service department associates comply with safety regulations, hazardous waste disposal, OSHA policy and regulations
- Build productive working relationships with sales, parts and service departments and with the customers through clear communication and timely updates and completion of repairs
Express Service Advisor
Infiniti of Birmingham
07 2020 - 11 2020
- Coordinate express operations among level one and level two technicians based on expertise and experience.
- Handle between 20-30 appointments daily as the single express advisor.
- Maintain express department CSI and exceed express gross budget goals.
- Consult with national databases to verify warranty and service contracts
- Follow up with customers after each visit to promote CSI surveys and provide excellent customer service
Service Advisor/Secondary Warranty Administrator
Riverchase Kia
08 2018 - 06 2020
- Test pilot the CDK 2.0 Drive Program prior to release to nationwide dealerships, working out kinks, testing operation functionality, and collaborating with CDK personnel to fix real-time issues.
- Advised customers on service options, ensuring alignment with vehicle needs and budget constraints.
- Evaluated customer concerns to provide accurate diagnostics and recommended services for vehicle maintenance.
- Dispatch tickets to technicians.
- Act as liaison between customers and the auto technicians who work on their vehicle.
- Identify the need for, selling and scheduling of service maintenance.
- Focus on excellent customer service to customers to ensure retention of business.
- Understand warranty policies and submit warranty to KIA corporate for approval.
- Maintain a clean, professional environment.
Head Cashier
Old Time Pottery
06 2016 - 08 2018
- Maintain an organized environment at all of the cash wraps
- Handle all interactions with upset customers before any upper management is called
- Provide change from a cash drawer to cashiers when needed
- Restock all items near the checkout lanes and rearrange them when new content is added
- Deal with all the customer returns and employee purchases
Education
Advanced Degree with Merit -
Thompson High School
Alabaster, AL2011
Skills
- Adobe programs (InDesign, After Effects, Premiere Pro, Photoshop, Flash, etc)
- Microsoft Word, Excel, Powerpoint
- CDK Service (standard and 20)
- UCS/Reynolds and Reserve Risk
- DealerLogix
- XTime
- Certifications and Licenses
- Kia Service Advisor Certification
- Kia Warranty Administration Certification
- Audi Associate II Certification
- Audi Warranty Administration Certification
- Toyota Service Advisor Certification
- Employee Training
Additional Information
- Authorized to work in the US for any employer
- Willing to relocate
Timeline
Assistant Service Manager/Trainer
Hoover Toyota
01.2025 - Current
Service Advisor
Audi of Birmingham
10 2023 - 01.2025
Stay at Home Parent
Self Employed
07 2021 - 10 2023
Main Service Advisor/Lane Manager
Riverchase Kia
11 2020 - 06 2021
Express Service Advisor
Infiniti of Birmingham
07 2020 - 11 2020
Service Advisor/Secondary Warranty Administrator
Riverchase Kia
08 2018 - 06 2020
Head Cashier
Old Time Pottery
06 2016 - 08 2018
Advanced Degree with Merit -
Thompson High School
References
- Michael Weeks - Service Manager, Greenway Kia of Riverchase: (205) 602-5152
- Jason Howard - Master Technician/Foreman, Greenway Kia of Riverchase: (205) 907-6555
- Anna Klie - Warranty Administrator, Greenway Kia of Riverchase: (205) 914-9691
- Christopher McMillan - Trainee, Service Advisor, Greenway Kia of Riverchase: (205) 886-9519
- Connor Barnhill - Technician, Greenway Kia of Riverchase: (205) 860-2996
- Manuel Hernandez-Castillo - Technician, Greenway Kia of Riverchase: (205) 586-9300
- Miranda Hawkins - Trainee, Receptionist/Service BDC, Greenway Kia of Riverchase: (205) 427-7719
- Rubi Quijada - Trainee, Receptionist/Service BDC, Greenway Kia of Riverchase: (205) 243-7663
- Bryce Boroughs - Technician, Infiniti of Birmingham: (205) 834-2268
- Ruth Arellano - Trainee, Service Advisor, Infiniti of Birmingham: (205) 639-9144
- Tammy Michelson - Service Advisor, Audi of Birmingham: (806) 336-6611
- John Bond - Internal Advisor, Audi of Birmingham: (813) 391-3839
- Aubrey Guadarrama - Technician, Audi of Birmingham: (615) 638-2091
- Ben Stevenson - Technician, Audi of Birmingham, also as Technician, Hoover Toyota: (205) 213-6377
- Josh Wharton - Technician, Audi of Birmingham: (205) 725-1522
- Kyng Scott - Trainee, Service Advisor, Hoover Toyota: (205) 218-7573
- Raul Olvera - Trainee, Service Advisor, Hoover Toyota: (205) 305-5475
- Kevin White - Trainee, Service Advisor, Hoover Toyota: (205) 862-2655
- Brad Shaw - Service Advisor, Hoover Toyota: (256) 626-9343
- Damon Denham - Trainee, Service Advisor, Hoover Toyota: (970) 390-6239
- Patrick O'Neill - Service Advisor, Hoover Toyota: (205) 746-5147
- Alfredo Rivera - Business Client, Supreme Automotive, Audi of Birmingham, also as Technician, Greenway Kia of Riverchase Kia: (205) 616-0374
- Jafer Mohammed - Business Client, Used Car Manager, Tameron Honda: (225) 999-3293