Open To Work
Savannah Coard
Lanham,Maryland
Work Preference
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating recommendations. Strengths include inventory management, training and customer service. Friendly, knowledgeable, well-organized and a hard-working team player.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
DSW Shoes
Laurel, MD
10.2021 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as initial contact in addressing customer concerns.
- Helped average of 100 customers per day by responding to inquiries and locating products.
Server
Brass Tap, National Harbor
National Harbor, MD
06.2017 - 11.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
Nanny/Learning Coach
George and Kelly Crawford
District of Columbia, DC
07.2020 - 04.2021
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
- Completed logs and updated student documents for institutional and personal recordkeeping.
- Supported homebound students with complete instructional assistance.
- Supported student learning with live video sessions and pre-recorded instructions.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Guided students in learning course content by referring to student class notes, assignments and class resources.
Education
Bachelor of Science - Public Safety Administration
Hampton University
Hampton, VA 12.2023 - 12.2025
Associate of Arts - Criminal Justice
Prince George's Community College
Upper Marlboro, MD12.2021
Skills
- Customer- and service-oriented
- Documentation and recordkeeping
- Cash register operation
- Reliable and punctual
- Superb time management
- Excellent communication skills
- MS Office Suite knowledge
Timeline
Bachelor of Science - Public Safety Administration
Hampton University
12.2023 - 12.2025
Sales Associate
DSW Shoes
10.2021 - Current
Nanny/Learning Coach
George and Kelly Crawford
07.2020 - 04.2021
Server
Brass Tap, National Harbor
06.2017 - 11.2021
Associate of Arts - Criminal Justice
Prince George's Community College