Savannah Collette
Gilbert,AZ
Summary
Dependable host and server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Server/Cocktail Waitress/Hostess
The Keg Steakhouse + Bar
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender
Coyote Ugly Saloon
05.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Obtained cash bank and stocked service bar to prepare for operation.
Sever/Cocktail Waitress/Hostess
The Keg Steakhouse
08.2016 - 08.2018
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Hooters Amarillo
12.2015 - 07.2016
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained readiness for the job by keeping up with proper self-care and effective stress management strategies.
Education
Colorado Media School
No Degree - Broadcast Journalism
Austin Community College
Austin, TXSkills
- Warm and Friendly
- Dining Customer Service
- Assist Customers
- Hospitality Service Expertise
- Cool Under Pressure
- Service Prioritization
- Time Management
- Train Employees
Timeline
Server/Cocktail Waitress/Hostess
The Keg Steakhouse + Bar
08.2021 - Current
Bartender
Coyote Ugly Saloon
05.2019 - 03.2020
Sever/Cocktail Waitress/Hostess
The Keg Steakhouse
08.2016 - 08.2018
Server
Hooters Amarillo
12.2015 - 07.2016
Colorado Media School
No Degree - Broadcast Journalism
Austin Community College
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