Savannah Coston
Wheeler,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Referrals Coordinator
Alma Family Practice
11.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
- Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Liaised between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Medical Records Specialist
Alma Family Practice
09.2021 - 11.2023
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Verified accuracy of patient information in medical records.
- Processed and tracked requests for medical records from external organizations.
- Sorted and distributed incoming and outgoing medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Identified new methods to optimize medical records management.
- Input data into computer programs and filing systems.
- Developed and implemented new filing system for medical records to improve efficiency.
- Managed electronic medical records for over 3,000 patients.
Certified Nursing Assistant
Masonic Pathways
02.2018 - 02.2021
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures..,
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
- Delivered high level of care to every patient.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Certified Nursing Assistant
Schnepp Senior Care
06.2012 - 02.2018
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient information and care activities in electronic health record.
Patient Services Coordinator
Pinnical Senior Care
02.2007 - 11.2010
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Respected patients by recognizing rights and maintaining confidentiality.
Education
Some College (No Degree) - General Studies
Mid Michigan Community College
Harrison, MISome College (No Degree) - Respiratory Therapy
Delta College
Bay City, MICertification - Certified Nursing Assistant Program
G-Tech
09.2011
Skills
- Calm and level-headed under duress
- Quick problem solver
- Medical Terminology
- Patient Scheduling
- Organizational abilities
- Data entry proficiency
- Healthcare Systems Understanding
- Accurate Documentation
- HIPAA Regulations
- Note taking and documentation
- Record preparation
- Critical Thinking
- Process Improvement
Timeline
Referrals Coordinator
Alma Family Practice
11.2023 - Current
Medical Records Specialist
Alma Family Practice
09.2021 - 11.2023
Certified Nursing Assistant
Masonic Pathways
02.2018 - 02.2021
Certified Nursing Assistant
Schnepp Senior Care
06.2012 - 02.2018
Patient Services Coordinator
Pinnical Senior Care
02.2007 - 11.2010
Some College (No Degree) - General Studies
Mid Michigan Community College
Some College (No Degree) - Respiratory Therapy
Delta College
Certification - Certified Nursing Assistant Program
G-Tech
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