Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Crum

Hagerhill,KY

Summary

Dynamic and results-oriented professional with over 10 years of experience in customer service, sales, and technical support. Excelled at TTEC by leveraging exceptional communication skills and insurance knowledge to enhance customer satisfaction and financial well-being. Proven leadership and problem-solving abilities, adept at managing teams and complex customer interactions. Skilled in operating systems and mediation, consistently achieving and surpassing goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

TTEC
06.2023 - 11.2023
  • Strong product and brand knowledge, goal setting experience, and passion to negotiate and close a sale, handle objections and rebuttals during customer interactions.
  • Effectively recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sales opportunities.
  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.
  • Assist Medicare-eligible individuals in selecting the products and services that best meets their needs.
  • Answer questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies.
  • Aid customers with the enrollment process.
  • Qualify customers to join community meetings and schedule in-home appointments.

Customer Service Representative

Faneuil
06.2022 - 06.2023
  • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
  • Maintains sincere interest in providing stellar customer care.
  • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
  • Exercises independent thinking in meeting customer expectations.
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
  • Ability to process information quickly and accurately.
  • Ability to handle routine customer transactions.
  • Ability to work under time constraints.
  • Ability to understand and apply new concepts.
  • Ability to analyze information and evaluate results.
  • Ability to effectively deal with complex customers.
  • Ability to create positive customer relationships by defusing angry and upset customers.
  • Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
  • Attention to detail-documentation and follow-up.

Technical Support Representative

Concentrix
06.2020 - 06.2021
  • Provided excellent quality customer service by patiently listening and communicating with empathy.
  • Maintained a positive attitude at all times in a fast-paced environment.
  • Received an exemplary positive customer experience rating based on customer satisfaction surveys.
  • Provided stepwise instructions to customers via phone, online chat, and email; for support issues regarding smart phones, tab- lets, and computers.
  • Advanced working knowledge of operating systems, smart phone software, office suites, presentation software, spreadsheets, communication and collaboration tools: Windows, Mac OS, IOS, Microsoft Office, G-Suite, Powerpoint, Keynote, Excel, Google Spreadsheets, Skype, Zoom, and Microsoft Teams.
  • Managed high volume of inbound and outbound calls in a timely manner.
  • Provided help and delivered solutions to the customers technical issues by actively listening, identifying the problem, researching and providing subsequent guidance to resolve the issue.
  • Guided customers using remote access software to help resolve customer issues.
  • Completed Customer Service training: Complaint Resolution; Realizing Customer Expectations; Customers Loyalty.
  • Assisted customers with Operating Systems, Software, Peripherals, and Apps.
  • Effectively isolated hardware and software issues by following company technical support procedures.
  • Ability to stay current with new technical knowledge.

Manager/Owner

Ward Signs
08.2008 - 05.2017
  • Built and maintained a profitable, small business for 9 years.
  • Unparalleled, outstanding, caring, personal, ‘above-and-beyond’ typical customer service.
  • Responsible for all aspects of the business - Customer Service, Sales, Marketing, Graphic Design, Online Presence, Scheduling, Delegating Work, Training/Coaching Employees, Purchasing, Accounting, Negotiations, Production, and Installation.
  • Promotion via social media platforms to improve brand identity and generate warm leads.
  • Developed numerous marketing programs (logos, brochures, business cards, greeting cards, newsletters, infographics, signs, and advertisements), and guaranteed that they exceeded the expectations of our clients.
  • Worked in tandem with clients on designs based on requirements, modifications, and feedbacks.
  • Consulted with clients on the most appropriate graphic design options based on their overall marketing goals.
  • Collaborated with team for successful completion on complex projects.
  • Managed up to 5 projects or tasks at a given time while under pressure to meet weekly deadlines.
  • Ensured the final project is proof read for accuracy and quality.

Education

Associate of Science - Medical Administration

Big Sandy Community And Technical College
Prestonsburg, KY
05-2008

High School Diploma -

Johnson Central High School
Paintsville, KY
05-2005

Skills

    Effective Communication Skills
    Problem management
    Mediation
    Decisive
    Management (10 years)
    Repects Team Members
    Positive Attitude
    Approachability and Availability
    Integrity
    Planning and Organizing
    Inspire
    Building Relationships
    Customer service (10 years)
    Call center (2 years)
    MS Teams
    Adaptability skills (10 years)
    Ability to Assess Employees (10 years)
    Endurance and Patience
    Conflict management
    iOS (2 years)
    Windows
    Technical support
    Help desk
    Leadership
    Sales (10 years)
    Advanced Research Skills
    Technical support (2 years)
    Help Desk
    Remote Access Software
    Customer Support
    Operating systems (10 years)
    Enthusiasm for learning
    Insurance sales
    Communication skills
    Data entry
    Organizational skills

Certification

  • Licensed Health Insurance Agent

Timeline

Licensed Health Insurance Agent

TTEC
06.2023 - 11.2023

Customer Service Representative

Faneuil
06.2022 - 06.2023

Technical Support Representative

Concentrix
06.2020 - 06.2021

Manager/Owner

Ward Signs
08.2008 - 05.2017

Associate of Science - Medical Administration

Big Sandy Community And Technical College

High School Diploma -

Johnson Central High School

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Savannah Crum