Savannah Davidson
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Genworth
04.2023 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Mentored junior team members, contributing to their professional development and overall team success.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Benefit Enrollment Specialist
Randstad
08.2022 - 02.2023
- Coordinated wellness initiatives that promoted healthy lifestyles among employees and reduced overall healthcare costs.
- Improved benefit enrollment efficiency by streamlining processes and implementing new processes.
- Developed comprehensive benefits communications materials, enhancing employee awareness of available offerings.
- Ensured seamless transitions between benefits providers when necessary by coordinating communication efforts between internal departments.
- Assisted employees in understanding their benefit options, leading to higher satisfaction rates.
- Managed open enrollment periods efficiently, enabling timely updates to employee records and plan selections.
- Provided personalized support for employees during life events affecting their benefits status, such as marriage or childbirth.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, and email.
Patient Access Representative
Waco Gastroenterology Associates
02.2018 - 08.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Obtain daily report of insurance payments, and post to accounts with daily balance sheet.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Managed large volumes of data efficiently and with great care on daily basis.
- Assisted colleagues with complex or challenging cases, fostering a collaborative work environment focused on problem-solving and continuous improvement.
Education
GED -
Navarro College
Waxahachie, TXSkills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Documentation Review
- Teamwork and Collaboration
- Computer Skills
- Product Knowledge
- Work Prioritization
- Call Metrics
Timeline
Senior Customer Service Representative
Genworth
04.2023 - Current
Benefit Enrollment Specialist
Randstad
08.2022 - 02.2023
Patient Access Representative
Waco Gastroenterology Associates
02.2018 - 08.2022
GED -
Navarro College
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