Savannah Davis
Shepherdsville,KY
Summary
Dynamic professional with extensive experience in electronic health records management at Baptist Health MedEast. Proven ability to enhance patient care and optimize operational efficiency. Expertise in complaint resolution and patient scheduling, consistently delivering exceptional service in fast-paced environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
County Wide Waste
Shepherdsville, Kentucky
06.2025 - 06.2025
- Resolved customer complaints by addressing issues promptly and efficiently.
- Assisted customers with service inquiries and account setups, enhancing user experience.
- Processed service requests and scheduled pickups to optimize operational flow.
- Handled high call volumes effectively, providing support during peak periods.
- Answered inquiries with accurate information regarding products and services.
- Delivered excellent customer service by ensuring timely resolution of complaints.
Medical Assistant
Baptist Health MedEast
Louisville, Kentucky
01.2021 - 11.2021
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow efficiently.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected and processed patient specimens for laboratory testing.
- Educated patients on medication use and treatment plans effectively.
- Maintained inventory of medical supplies and equipment for clinic operations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Some College (No Degree) - Medical Assisting
MedQuest College
Louisville, KYSkills
- Electronic health records management
- Patient scheduling
- Customer relationship management
- Complaint resolution
- Medical terminology expertise
- Data entry accuracy
- Effective communication skills
- Time management
Timeline
Customer Service Representative
County Wide Waste
06.2025 - 06.2025
Medical Assistant
Baptist Health MedEast
01.2021 - 11.2021
Some College (No Degree) - Medical Assisting
MedQuest College
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