Savannah D'Elia
Sarasota,FL
Summary
Versatile professional with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
Work History
Server
The Ritz-Carlton
Sarasota , FL
04.2021 - Current
- Provided excellent customer service that upheld the brands reputation.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided information regarding charge accounts and loyalty programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate
Target
Sarasota, FL
07.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
Server Shift Leader
Brick House Tavern + Tap
Orlando, FL
12.2015 - 12.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
High School Diploma -
Winter Park High School
Winter Park, FLNo Degree -
Valencia College
Orlando, FLSkills
- Team Player
- Warm and Friendly
- Conflict and Complaint Resolution
- Energetic and Outgoing
- Eagerness to Learn and Grow
- Cool Under Pressure
- Transactions and Cash Handling
- Customer Service and Rapport
- Suggestive Selling
- Creative
- Sales Expertise
- Brand Loyalty
Timeline
Server
The Ritz-Carlton
04.2021 - Current
Sales Associate
Target
07.2020 - 02.2021
Server Shift Leader
Brick House Tavern + Tap
12.2015 - 12.2019
High School Diploma -
Winter Park High School
No Degree -
Valencia College
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