Savannah DeMorest
Guttenberg,NJ
Summary
Creative event sales manager with success in planning and executing small to large events from start to finish while maintaining highest levels of client satisfaction, through exceptional time management and client communication. Background in service and bartending for 10+ years.
Overview
14
14
years of professional experience
Work History
Event Sales Manager
Porta
10.2021 - 08.2023
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Managed over 25 customer calls, and 150 emails per day.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated florists, photographers, and musicians for events.
- Worked closely with couples to meet wedding/event goals, maintain deadlines and resolve complaints or service issues.
- Trained and supervised event staff to complete tasks on time and maintain service integrity.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting monthly revenue, yearly revenue and projected revenue.
Bartender/Waitress
Frankie
02.2021 - 08.2021
- Communicated with kitchen staff frequently to stay up-to- date on supply availability and potential customer wait times
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Used cash registers and credit card machines to cash out customers.
Bartender/Waitress
Liberty National Golf Club
07.2020 - 12.2020
- Communicated with kitchen staff frequently to stay up-to- date on supply availability and potential customer wait times
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Supported needs of over 200 members. Attended to specific needs of countless customers daily for American-style club with intention and integrity.
Strategic Account Manager
TransPerfect Translations International Inc
12.2016 - 03.2020
- Executed contracts by coordinating with sales and contract teams
- Created strategic sales plans and measured success to monitor and document execution and effectiveness
- Reviewed sales reports and forecasts to evaluate financial growth and performance
- Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Championed contact management system launch to achieve 100% client organization.
Assistant Food and Beverage Manager
Rock Spring Country Club
05.2013 - 10.2016
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards
- Trained employees on correct techniques, safety standards and performance strategies
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into their system and performing credit and debit card transactions
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Assistant Food and, Beverage Manager
Fratelli’s
10.2009 - 11.2013
- Communicated with kitchen staff frequently to remain up-to- date on supply availability and potential customer wait times
- Stocked server areas with supplies, before, during and after shifts to boost performance of staff
- Minimized customer wait times, by efficiently taking and filling large volumes of orders each day
- Updated repeat customers on menu changes and new offerings to maintain quality relationships
- Addressed concerts or complaints quickly to improve service
- Handled event planning of smaller variety, including, planning, rentals, set up, and extraneous hiring.
Skills
- Inventory Management
- Staff Oversight
- Client Correspondence
- Diverse Beverage and Service Knowledge
- Project Deadlines Management
- Rehearsal Management
- Event Planning and Management
- Contractual Obligations
- Events Requirements Gathering
- Menu Planning
- Crisis Management
- Managing Events Start to Finish
Timeline
Event Sales Manager
Porta
10.2021 - 08.2023
Bartender/Waitress
Frankie
02.2021 - 08.2021
Bartender/Waitress
Liberty National Golf Club
07.2020 - 12.2020
Strategic Account Manager
TransPerfect Translations International Inc
12.2016 - 03.2020
Assistant Food and Beverage Manager
Rock Spring Country Club
05.2013 - 10.2016
Assistant Food and, Beverage Manager
Fratelli’s
10.2009 - 11.2013
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