Savannah De Oliveira
Tracy,CA
Summary
Accomplished Service Delivery Coordinator with a proven track record at Kushy Delivery Service, enhancing customer satisfaction through expert delivery management and exceptional customer relations. Skilled in workflow coordination and upselling, I significantly improved service delivery processes. Leveraging product knowledge and a goal-oriented approach, I consistently exceed customer expectations without compromising on efficiency or quality.
Overview
2
2
years of professional experience
Work History
Service Delivery Coordinator
Kushy Delivery Service
01.2023 - Current
- Managed delivery schedules by communicating with both suppliers and customers.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Established clear procedures for consistent approach.
- Checked paperwork for completion and followed up to obtain additional details.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Obtained receipts and signatures for confirmation of delivered goods.
- Collected delivery instructions from patients to verify instructions and routes.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Greeted customers and answered questions regarding delivery times and delivery costs.
Customer Service Quality Control
Kushy Delivery Service
01.2023 - Current
- Determined customer needs and interests to recommend the best products for customers needs.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Processed customer orders and inquiries via phone communication to foster top-quality service delivery.
- Logged customer data into company POS system to foster strong account management and rapport
- Increased revenue with strategic upselling of products and services to existing customers.
- Maintained current knowledge of evolving changes in marketplace.
Cashier Floor Supervisor
My Generation Smoke & Vape
06.2023 - 07.2024
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Created employee schedules to align coverage with forecasted demands.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Skills
- Workflow Coordination
- Customer Relations
- Delivery Management
- Schedule Management
- Customer service experience
- Goal-Oriented
- Upselling
- Product Knowledge
Timeline
Cashier Floor Supervisor
My Generation Smoke & Vape
06.2023 - 07.2024
Service Delivery Coordinator
Kushy Delivery Service
01.2023 - Current
Customer Service Quality Control
Kushy Delivery Service
01.2023 - Current
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