Savannah Desjardins
Shift Leader/Assistant Manager
Barstow,CA
Summary
Accomplished leader with a proven track record at Family Dollar, enhancing team performance and customer satisfaction through effective problem-solving and motivational leadership. Excelled in multitasking and prioritizing tasks, achieving a significant improvement in operational efficiency. Skilled in cash handling and fostering teamwork, consistently delivering results beyond expectations. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
12
12
years of professional experience
Work History
Shift Leader
Pilot/Subway
09.2019 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Restaurant Shift Lead
Peggy Sues Diner
05.2016 - 08.2019
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Assistant Manager
Family Dollar
01.2013 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Transformative Charter Academy
Killeen, TX 01.2010 - 06.2010
Skills
Problem-Solving
Teamwork and Collaboration
Customer Service Management
Team Supervision
Positive Attitude
Safety processes and procedures
Flexible Schedule
Cash Handling
Assigning Work
Decision-making capabilities
Team Collaboration and Leadership
Multitasking Abilities
Excellent Communication
Time Management
Task Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Leader
Pilot/Subway
09.2019 - 08.2024
Restaurant Shift Lead
Peggy Sues Diner
05.2016 - 08.2019
Assistant Manager
Family Dollar
01.2013 - 04.2016
High School Diploma -
Transformative Charter Academy
01.2010 - 06.2010