Savannah DiGioia
Tampa,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Office & Project Manager
Garden Streets
03.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Collect, review, and process bi-weekly payroll.
- Onboard new employees.
- Helped develop Employee Handbook.
- Maintain professional, organized, and safe environment for employees and patrons.
- Field employee inquiries related to vacation, sick leave and company policies.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintain computer filing systems.
- Update reports, manage accounts, and generate reports for company database.
- Develop and maintain successful relationships with vendors, suppliers and contractors.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Brief job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Assistant Property Manager
Mid America Apartments
03.2020 - 03.2021
- Promoted within an eight-month timeframe for exceeding goals and duties
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Daily, extensive communication via phone and email
- Contacted delinquent residents to collect balance and file evictions when applicable
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all legal requirements
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Responded to messages from various parties and use well-developed active listening and open-ended questioning skills
- Managed all aspects of customer service, including greeting clients, preparing leases and move in and out procedures
- Collected monthly rent payments and other fees, always properly recording and processing money
- Assisted prospective tenants in application completion and other logistics, facilitating effective communication
- Established strong, professional relationships with the property team and residents.
Leasing Consultant
Mid America Apartments
05.2019 - 03.2020
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Daily, extensive communication via phone and email
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all legal requirements
- Updated all resident files accordingly, including all correspondence between office and resident
- Responded to messages from various parties and use well-developed active listening and open-ended questioning skills
- Managed all aspects of customer service, including greeting clients, preparing leases and move in and out procedures
- Assisted prospective tenants in application completion and other logistics, facilitating effective communication
- Established strong, professional relationships with the property team and residents.
Family Intervention Specialist
DACCO Behavioral Health
08.2017 - 05.2019
- Copied, logged and scanned supporting documentation and placed all information in client files
- Conducted individual assessments to determine level of care
- Built solid and trusting rapport with individuals, fostering trust and communication to meet case needs.
- Diagnosed individual with substance use disorder and mental health conditions using DSM 5 criteria
- Documented data and completed accurate updates to case records.
- Case load of up to 25 clients
- Strong communication daily via phone and email with case management, Sheriff's office and other sources
- Reporting on regular basis to supervisors in regard to client activity.
Education
Bachelors of Psychology -
University of South Florida
Tampa, FL12.2017
Skills
- Microsoft Programs
- Google Workspace
- Customer Service
- Phone and email etiquette
- Project Planning
- Data Review
- Staff Management
- Advanced Problem Solving
- Multitasking
- Scheduling
- Administrative Support
Timeline
Office & Project Manager
Garden Streets
03.2021 - Current
Assistant Property Manager
Mid America Apartments
03.2020 - 03.2021
Leasing Consultant
Mid America Apartments
05.2019 - 03.2020
Family Intervention Specialist
DACCO Behavioral Health
08.2017 - 05.2019
Bachelors of Psychology -
University of South Florida
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