Savannah Dimsey
Escondido,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Level 7 Associate and Trainer
In N Out Burger
07.2016 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
BDC Service Representative
Mercedes Benz Of Anaheim
07.2022 - 02.2023
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided exceptional service with knowledge of products and services.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
Patient Registration Clerk
Rancho Family Medical Group
01.2022 - 07.2022
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Education
Associate of Science - Science Education
Mount San Jacinto College
Menifee, CA05.2020
Skills
- Preparing Reports
- Management Support
- Data Entry
- Cash Handling
- Strategy Development
- Computer Competencies
- Cross-Functional Teamwork
- Customer Service Orientation
- MS Office
- Beginner MS Excel
- Canva
- Efficient in Learning New Programs
Timeline
BDC Service Representative
Mercedes Benz Of Anaheim
07.2022 - 02.2023
Patient Registration Clerk
Rancho Family Medical Group
01.2022 - 07.2022
Level 7 Associate and Trainer
In N Out Burger
07.2016 - Current
Associate of Science - Science Education
Mount San Jacinto College
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