Savannah DiRoma

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Established clear goals/objectives for the team while also holding individuals accountable for meeting or exceeding expectations.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Continually updated knowledge of industry trends, products, tools, techniques to ensure the delivery of top-notch services.
• Boosted customer loyalty by consistently exceeding expectations in both service quality and timeliness of completion.
• Increased sales by developing tailored detailing packages for various vehicle types and budgets.
• Collaborated with other automotive professionals to develop partnerships that expanded service offerings for clients.
• Maintained a safe and healthy work environment by adhering to industry standards and implementing safety protocols.

• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Streamlined business processes by analyzing current procedures and implementing necessary improvements.
• Ensured compliance with industry regulations by developing robust policies and procedures.
• Trained new hires, providing information, and insight into corporate policies and procedures.
• Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.
• Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
• Supervised tire technicians, providing guidance and support to maintain a high level of workmanship.
• Conducted regular performance evaluations for staff members, identifying areas of improvement and growth opportunities.
• Increased customer satisfaction by providing knowledgeable tire recommendations and efficient service.
• Collaborated with sales staff to develop strategies for promoting tire sales and services.
• Managed inventory effectively, ensuring optimal stock levels for various tire types and sizes.
• Oversaw warranty claims processing to ensure timely resolutions that satisfied both customers and suppliers.
• Regularly reviewed competitor offerings, adjusting pricing strategies accordingly to remain competitive in the market.
• Developed monthly sales goals with upper management, guiding the team towards achieving or surpassing targets consistently.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Evaluated employee performance and provided feedback and training as needed.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated organizational change through effective communication and collaboration with senior management.
• Enhanced employee retention by implementing effective onboarding and training programs.
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Answered high volume of phone calls and email inquiries.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Facilitated training and onboarding for incoming office staff.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

• Manager of the Department of Defense (DoD) Drug Demand Reduction Program (DDRP)

• Monitors submission of urine samples by defendants, offenders or respondents under court and post-sentence orders for drug testing and ensures effective maintenance of chain of custody procedures for samples

• Mastered Drug Testing Programs sufficient to gather data, compile reports, and make recommendations based upon analysis of information

• Mastered experience of the conventional principles of the urinalysis chain of custody, medical terminology, testing concepts, and established procedures as related to drug testing specimen collect, packaging, inspecting, testing, and shipping

• Mastered knowledge of DoD Directives, Air Force Instructions, MAJCOM, and local policies governing military and civilian drug testing procedures

• Ability to communicate clearly and effectively, both orally and in writing

• Mastered collection data and safeguard confidential drug testing information

• Takes photographs, verifies addresses and updates information in automated systems

• Educates drug testing procedures and distributes collection materials to commanders, 1stSgts, and observers

• Inputs information into the Pretrial Real-Time Information System Manager (PRISM)

• Applies rules and policies on confidentiality and release of protected information mission is to prevent drug abuse through education, outreach, and awareness programs, and detect and deter DoD civilian and military personnel from using illicit drugs and misusing prescription drugs. The Program components include compulsory random drug testing with punitive consequences, anti-drug education and outreach programs. The effectiveness of this program is measured by monitoring the prevalence of drug use from drug testing statistics published annually with a the 1% or less urine drug positive rate for military personnel and a 1% urine drug positive rate for DoD civilians in Testing Designated Positions. An additional source of determining the effectiveness of the DDRP is the DoD Survey of Health-Related Behaviors. The DoD survey is conducted every three years as an additional measure of effectiveness because it is independent from the drug testing program. The specific metric from the survey monitored is self-reported use of illicit drugs and misuse of prescription drugs within the past 30 days.

• Assists the Installation Drug Demand Reduction Program Manager (DDRPM) with the DoD military and civilian drug testing programs and assists the DDRPM with activities.

• Assists the DDRPM with the administrative management of the drug-testing program. Maintains a current contact list of all unit Commanders, First Sergeants, Trusted Agents, and legal office personnel.

• Performs administrative duties such as filing, records maintenance, data entry, and updates. Establishes, updates, and maintains office and drug testing records or assists in the operation of the drug testing program.