Savannah Douglas
Harriman,TN
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Great with monitoring daily operations, overseeing bookkeeping and handing logistics and sales. Experienced in customer service and handling customers wants and needs. Analytical problem solver and decision making and multi tasking abilities.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Home Clean Home
Knoxville, TN
07.2019 - Current
- Frequently studied market to keep abreast of new industry trends.
- Promoted business via social media to generate leads and maximize brand identity.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Maintained up-to-date administrative records to monitor operational conditions.
- Managed over 30 customer calls/emails per day
Veterinary Technician
All 4 Paws Clinic
Georgetown, KY
10.2017 - 06.2019
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Discussed procedures and informative detail instructions for home care with over 25 clients per day.
- Answered owner animal health questions and advised on best care practices.
Veterinary Technician Assistant
Woodford Humane Society
Versailles, KY
01.2016 - 09.2017
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Hostess
Ricardos
Versailles , KY
05.2013 - 08.2015
- Documented reservations and communicated changes to guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Informed servers of newly seated parties for speedy service.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Answered customer questions about hours, seating and menu information.
- Managed over 50 calls per day
- Increased sales with phone orders.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Answered customer questions about hours, seating and menu information
- Used cash registers and credit card machines to cash out customers
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Education
No Degree - Psychology
BCTC
Lexington, KY01.2018
GED -
Woodford County High School
Versailles, KY04.2015
Skills
- Assignment Delegation
- Goal Setting
- Human Resources Oversight
- Quality Assurance
- Multitasking and Prioritization
- Calendar Management
- Desktops, Laptops and Mobile Devices
- Problem Anticipation and Resolution
- Customer Service Management
Hobbies
Reading is a hobby that I find comforting and peaceful, whether im reading a heart touching novel or reading informative books, I love to expand my knowledge with reading and enjoying a coffee!
I also love to travel, whether its for work or for pleasure, I love learning about a new places and trying new things whether its food or a activity, I love being able to meet people!
I enjoy sports, I may not have perfect athletic feet coordination but I do enjoy watching sports and being active when I can. It's fun being able to come as a team and plan strategies especially if my team gets the victory!
Blogging/writing, I love to type and write, whether its for work or for pleasure I love to have that strong aspect of communication. It helps me with ideas and lets me be more creative because I can see it, change it and repeat.
Timeline
Small Business Owner
Home Clean Home
07.2019 - Current
Veterinary Technician
All 4 Paws Clinic
10.2017 - 06.2019
Veterinary Technician Assistant
Woodford Humane Society
01.2016 - 09.2017
Hostess
Ricardos
05.2013 - 08.2015
No Degree - Psychology
BCTC
GED -
Woodford County High School
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