Summary
Overview
Work History
Education
Skills
Awards
Timeline
Server

Savannah Duffield

Lorain,OH

Summary

Empathetic and results-driven professional with a proven track record in customer service, administrative support, and operational coordination across fast-paced, people-centered environments. Adept at managing high-volume communications, optimizing workflows, and building authentic relationships that drive loyalty and efficiency. Known for multitasking with composure, resolving conflicts with care, and delivering memorable experiences. Proficient in Microsoft Office Suite, Salesforce, and digital communication tools. Seeking to contribute strong interpersonal skills and process-minded thinking to teams that value excellence, adaptability, and genuine connection.

Overview

10
10
years of professional experience

Work History

Server

Heck's
08.2024 - 06.2025
  • Increased table turnover by 5% through efficient service and table prep
  • Delivered friendly, attentive service in a fast-paced environment
  • Managed multiple tables and coordinated with kitchen staff under pressure

Web Chat Sales Consultant

Norwegian Cruise Line
03.2022 - 05.2024
  • Increased sales by 20% through tailored product recommendations and proactive needs assessments
  • Managed high-volume chat interactions using Salesforce and internal systems
  • Monitored bookings and KPIs via Tableau dashboards to support data-driven decisions

Customer Service Representative

Family Video
03.2015 - 07.2020
  • Consistently ranked in the Top 10% for daily sales performance
  • Handled high-volume inquiries across phone, email, and chat with empathy and professionalism
  • Documented interactions and followed up to ensure timely resolution and customer retention

Front Office Manager

Hampton Inn by Hilton
11.2017 - 01.2019
  • Led front desk team, refined workflows, and boosted guest satisfaction
  • Managed daily operations including check-ins, billing, and reservations
  • Honored with the 2018 National Lighthouse Award for excellence in service and performance

Education

Associate in Science (A.S.) -

Kent State University
06.2015

Skills

  • Microsoft Office Suite, Salesforce, Tableau
  • Problem Solving & Decision Support
  • Multitasking in Fast-Paced Settings
  • Customer Service & Conflict Resolution
  • Attention To Detail
  • Adaptability & Resourcefulness
  • Relationship Building & Communication
  • Scheduling & Time Management

Awards

National Lighthouse Award – Hampton Inn by Hilton, Top 10% Sales Performer – Family Video, #1 Web Chat Sales Performer – Norwegian Cruise Line

Timeline

Server

Heck's
08.2024 - 06.2025

Web Chat Sales Consultant

Norwegian Cruise Line
03.2022 - 05.2024

Front Office Manager

Hampton Inn by Hilton
11.2017 - 01.2019

Customer Service Representative

Family Video
03.2015 - 07.2020

Associate in Science (A.S.) -

Kent State University
Savannah Duffield