Savannah Eden
Clinton,MA
Summary
To gain knowledge and further experience in the administrative and customer service fields while also being introduced to new people, ideas, and opportunities.
Overview
17
17
years of professional experience
Work History
Inspections Coordinator
SunRun Installation Services
05.2022 - Current
- • Coordinate and schedule rough and final building and fire inspections with local AHJ's **was also scheduling building inspections for 223 branch from May 2022 - Jan 2023**
• Coordinate and schedule R&R building inspections
• Responsible for handling CSL's schedule for on site inspections as well as customer communication
• Order all PE Affidavits
• Review, order and submit PE documents and photos to AHJ's prior to inspections
• Work closely with Electrical Inspections team for ESO proof and M2 tasks
• Review As Builts tasks and submit to AHJ for review post installation
• Handle Ad Hoc fail tasks and ensure corrections are made for reinspection
• Responsible for fees associated with inspections i.e. reprinted permit cards, re-inspection fees etc.
• Utilize daily reports and tracking through Salesforce CRM and Excel spreadsheets
Permit Coordinator
SunRun Installation Services
11.2021 - 05.2022
- Submit building and electrical permits for solar panel projects while reviewing plan-sets and engineering blueprints
- Receive and process approved permit cards
- Process payments for permit fees utilizing expense reports and check register
- Be in close contact with building departments to follow up on projects and permit issuance
- Delivering and picking up issued permit cards from various town halls
- Communication to customers to obtain wet signatures on applications per town's requirements
- Working with National Grid to obtain work request orders for electrical scope of projects
- Track incoming and outgoing jobs with use of Salesforce CRM
- Light administrative work including building and breaking down job folders i.e. printing documents and plans, filing, copying documents etc.
Accounts Payable Specialist
Renewal by Andersen
09.2013 - 11.2021
- Order Processor - Heavy volume of data entry into Salesforce provided by field technicians - configuring orders manually and coordinating shipments with home office factory. Handling receiving paperwork from shipments provided by warehouse
- Scheduling Coordinator - Scheduling installation of product and scheduling field technicians for measurement appointments
- Booking Coordinator - Processing all incoming contracts and deposits. Drafting and sending contract amendments to customers for approval
- Concierge Customer Service - Inbound/outbound calls to homeowners to confirm appointments and handle various issues
- Permit Coordinator - Applying for building permits with individual towns as well as working with condo associations to receive approval for homeowners’ projects
- Service Coordinator - Scheduling service appointments and ordering replacement product
- Accounts Payable - Processing labor and bonuses for installation crews and paying various invoices and bills
Receptionist/Scheduling Coordinator
Champion Windows
04.2012 - 07.2013
- Scheduling low volume of installations, services, and in-home estimates. Light filing and clerical work
Customer Service Representative
Staples Inc.
08.2011 - 03.2012
- Taking high volume of inbound calls regarding Staples Rewards program and passing along escalation calls to supervisors
Sales Associate - Cashier and Returns Associate
The Home Depot
06.2008 - 08.2011
- Cashiering and Returns as well as covering the service desk and processing payments and pickup orders
Education
Bachelor of the Arts - Political Science
Regis College
Weston, MA05.2011
Skills
- Account Management
- CRM Software
- Administrative experience
- Project scheduling
- Accounts Payable
- Microsoft Outlook
- Salesforce
- Research
- Microsoft Office
- Customer service
Timeline
Inspections Coordinator
SunRun Installation Services
05.2022 - Current
Permit Coordinator
SunRun Installation Services
11.2021 - 05.2022
Accounts Payable Specialist
Renewal by Andersen
09.2013 - 11.2021
Receptionist/Scheduling Coordinator
Champion Windows
04.2012 - 07.2013
Customer Service Representative
Staples Inc.
08.2011 - 03.2012
Sales Associate - Cashier and Returns Associate
The Home Depot
06.2008 - 08.2011
Bachelor of the Arts - Political Science
Regis College
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