Savannah E. Laskey
Oklahoma City,Ok
Summary
Dynamic and results-oriented professional with a diverse background spanning healthcare, banking, education, logistics, and customer service. Excelled at Integris Health Care by leveraging strong communication skills and expertise in Microsoft Word to enhance patient experiences. Proven track record in improving efficiency and mastering new concepts swiftly, underpinned by a commitment to excellence and continuous learning.
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Integris Health Care
4801 SE 15th St Del City, Ok 73115, Oklahoma
09.2022 - 08.2024
- Provided customer service by answering patient questions and addressing concerns.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Verified insurance information, collected payments, and scheduled appointments.
- Scheduled patient appointments and procedures.
Bank Teller
Sooner State Bank
10100 SE 15th Midwest City, Ok 73130, Oklahoma
10.2021 - 06.2022
- Performed cash handling duties including counting currency, coins and checks.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced teller drawers regularly throughout the day according to established procedures.
Assistant Teacher
Kids USA Childcare
12501 NE 23rd St Choctaw, Ok 73020, Oklahoma
10.2020 - 06.2021
- Implemented lesson plans for students with varying learning styles.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Protected confidential information related to staff and families.
- Arranged age-appropriate activities to help children develop interests and talents.
- Helped maintain a safe and orderly learning environment.
Ship Dock Worker
Amazon Warehouse
8891 S Portland Ave Oklahoma, Ok 73159, Oklahoma
05.2020 - 11.2020
- Loaded and unloaded cargo from vessels, trucks, and railcars.
- Palletized boxes to increase movement and shipment efficiency.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Brand Ambassador
State Farm
Oklahoma City, Oklahoma
09.2019 - 10.2020
- Make outbound calls for State Farm, conducting surveys by phone
- Delegate rewards and prizes for completed surveys
- Offer lower Insurance rates for surveyors
- Screen and direct incoming calls, using sound judgment and discretion when releasing information
Nurse's Assistant
Oak Hill Nursing Home
1100 W Georgia St Jones, Ok, Oklahoma
06.2020 - 09.2020
- Cleaned and sanitized patient rooms according to hospital policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Accurately documented all treatments administered by nurses during shift changeovers.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered call lights promptly and provided assistance to patients when requested.
Education
College -
Rose State College
Midwest City, Ok01.2025
High School -
Carl Albert High School
Midwest City, Ok01.2020
Skills
- Learning new concepts quickly and efficiently
- Communicating ideas clearly and effectively
- Strong computer skills
- Strong communication skills
- Knowledgeable in Outlook
- Knowledgeable in Microsoft Word
- Insurance verifying
- Patient greeting
- Document filing
- Front desk supervision
- Phone etiquette
- Scheduling appointments
- Customer service
- Child development
- Cleaning and sanitizing
- Early childhood development
- CPR training
References
- Kasonja Rivers, Destined for Greatness Childcare, Childcare Director, (405) 473-5310
- Kee'Ja Rivers, Department of Corrections, Correctional Records Officer, (405) 476-7923
- Jeffrey Stevenson, Tinker AFB, Logistics Manager, (405) 550-2479
- Delicia Porter, Deep Thoughts and Wellness, Licensed Professional Counselor, (405) 812-7695
Community service and accomplishments
- National Honor Society- Principals Honor Roll
- Northeast Missionary Baptist Church- Mentorship
- Smart Girls Think Twice LLC- Mentorship
- Tutoring
- Basic Life Support (BLS) CA20975
Timeline
Patient Service Representative
Integris Health Care
09.2022 - 08.2024
Bank Teller
Sooner State Bank
10.2021 - 06.2022
Assistant Teacher
Kids USA Childcare
10.2020 - 06.2021
Nurse's Assistant
Oak Hill Nursing Home
06.2020 - 09.2020
Ship Dock Worker
Amazon Warehouse
05.2020 - 11.2020
Brand Ambassador
State Farm
09.2019 - 10.2020
College -
Rose State College
High School -
Carl Albert High School
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