SAVANNAH FARLEY
Fort Worth,TX
Summary
Motivated and passionate about helping others. I’m flexible and reliable and ready to learn and contribute to the team success.
Provide excellent client and customer support. Reliable and trustworthy. Great listener. Punctual. Passion to learn and increase my skills to better myself and have opportunities to grow in my experience. I value great connections with people.
Overview
8
8
years of professional experience
Work History
Spa Coordinator
Bowie House Auberge Resorts
09.2024 - Current
- Coordinated scheduling for spa services, optimizing staff allocation and enhancing client experience.
- Managed inventory of spa products, ensuring availability and adherence to quality standards.
- Developed and implemented customer service protocols, improving client satisfaction ratings.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Grew repeat client base through effective marketing and customer service.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours to new guests to familiarize them with services provided.
Scheduling Coordinator
Goldwaves Hair Salon
09.2022 - 09.2024
- Perform open and close duties, get the store ready for opening, help stylists when needed. Maintain and keep display of products clean and salon clean. Knowledge of main products carried, Oribe and Aveda and other products at salon. Scheduling of clientele. Promote products and offer product knowledge to drive sales for salon and the team bonus. Answer phones and check out clients paying for their services and product. Close out the drawer at end of day. Provide excellent customer care and phone etiquette.
Glitter-tender
Wildflower Glitter Co
09.2021 - 07.2022
- Fill and blend custom glitter orders for customers. Perform Tik Tok lives and interact with fans and customers. Filled custom orders live through Tic Tok. Stock product and glitter and take inventory of all products.
Shift Lead
Zoey’s Kitchen
07.2019 - 05.2021
- Supervised and led employees to maintain productivity and customer service levels. Counted cash on hand at shift change and closing to determine shortages or averages and prepare bank deposit statements.
Cupcake Associate
Smallcakes
10.2017 - 01.2020
- My family owned store. Operated cash register, collected payments and provided accurate change. Completed daily tasks of keeping areas cleaned and neat. Helped customers find specific products, answered questions and offered product advice. Promoted specific item options to drive sales and achieve add on purchases.
Beverage Cart Girl
Hawks Creek Golf Club
05.2018 - 12.2018
- Managed bar area, including cocktail design and menu and inventory. Regulation and compliance and customer relationships. Stocked bar and related supplies. Promoted and served alcoholic beverages to patrons during high volume shifts. Anticipated guest needs, including drink refills and cleaning empty glasses. Stocked beverage cart to fully engage in rounds on golf course. Greeted guest with friendliness and professionalism.
Education
High School -
Chisolm Trail High School
06.2018
Skills
- Customer service
- Organizational growth
- Commitment to quality and service
- Health and safety
- Upselling services
- Coordination skills
Timeline
Spa Coordinator
Bowie House Auberge Resorts
09.2024 - Current
Scheduling Coordinator
Goldwaves Hair Salon
09.2022 - 09.2024
Glitter-tender
Wildflower Glitter Co
09.2021 - 07.2022
Shift Lead
Zoey’s Kitchen
07.2019 - 05.2021
Beverage Cart Girl
Hawks Creek Golf Club
05.2018 - 12.2018
Cupcake Associate
Smallcakes
10.2017 - 01.2020
High School -
Chisolm Trail High School