Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Experienced in providing quality care to children of all ages.
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Child Care Associate
Amped Fitness
935 North Beneva Road, Sarasota Fl 34232
01.2024 - 03.2024
- Maintained a safe and nurturing environment for children, providing constant supervision and care.
- Led group projects and activities that encouraged teamwork, cooperation, and problem-solving skills among children.
- Collaborated with fellow childcare associates to create a cohesive and supportive team atmosphere.
- Established positive relationships with parents, keeping them informed on their child''s progress and addressing any concerns promptly.
- Promoted social skill development among children by facilitating structured playtime activities that encourage sharing, cooperation, and empathy.
- Contributed to a positive atmosphere by consistently modeling appropriate behavior when interacting with both children and staff members alike.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
Assistant Manager
Dominos Pizza Inc.
3692 Webber Street, Sarasota Florida 34232
01.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sales Associate
Party City
3670 Bee Ridge Road, Sarasota Florida 34233
09.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Skills
- Team Leadership
- Staff and time Management
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Hiring and Training/ Recruiting and Interviewing
- Money Handling
- Problem Resolution
- Goal Setting
- Team Development
- Child Supervision
- Childcare/ Child Development
- Caring and Responsible
- Child Safety
- Staff Supervision
Timeline
Child Care Associate - Amped Fitness
01.2024 - 03.2024
Assistant Manager - Dominos Pizza Inc.
01.2022 - 11.2023
Sales Associate - Party City
09.2021 - 02.2022