Savannah Ferrell
Server
Manalapan,NJ
Summary
Experience in high-volume dining and guest relations management, enhancing dining experiences through expert food and beverage pairings and efficient POS operation. Achieved repeat business by developing strong customer rapport and resolving complaints with a solution-focused approach. Skilled in cash handling and maintaining service quality under pressure.
Overview
2
2
years of professional experience
Work History
Server
Hestia
12.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Hell’s Kitchen
02.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Smoke On The Water
02.2022 - 01.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Skills
Point of sale operation
Food sales and promotion
Guest relations management
Food and beverage pairings
High-volume dining
Order accuracy
Food preparation and safety
Table setting knowledge
Cash Handling
Timeline
Server
Hestia
12.2023 - 03.2024
Server
Hell’s Kitchen
02.2023 - 11.2023
Server
Smoke On The Water
02.2022 - 01.2023
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