Microsoft 365
Savannah Fisher
Omaha,NE
Summary
Accomplished store manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Results-oriented with proven ability drive success in fast-paced environments. Skilled at building relationships with customers, partners, and in the community. Brings positive attitude and commitment to continuous learning and growth, grounded in Starbucks Mission and Values.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
06.2023 - Current
- Create the store environment by role modeling Our Mission and Values.
- Regularly connect with peers by collaborating, supporting, and leveraging support to create an environment where we thrive together.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims to maintain a safe and inclusive work environment.
- Participated in regular meetings with Labor Relations Managers, lawyers, and support partners to resolve issues pertaining to discipline, recommended strategies, union education, and disputes.
- Mentored a team through a union campaign, vote, and post election. Used facts, opinions, and experiences to share the pros to a direct relationship with Starbucks.
- Build effective store schedules based on forecasted customer levels, partner needs, and business needs.
- Manage inventory, cash, loss and prevention, communication channels, routines and standards, and store polices.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
10.2022 - 06.2023
- Elevated partner capability by holding regular shift supervisor meetings and having successful partner development conversations.
- Scheduled partners, taking into account shift coverage ratio, partner availabilities and preferences, earned hours, time off, customer traffic, and events.
- Managed P&L statement monthly, making store action plans to increase earnings and reduce waste.
- Planned and customized store communication and recognition systems to create the partner and customer experience.
- Maintained a regular cadence to attract and hire partners that demonstrated a passion to live Our Mission and Values.
- Resolved partner conflicts, actively listening to concerns and finding appropriate action.
SHIFT SUPERVISOR
Starbucks
03.2021 - 10.2022
- Created an environment where all partners could thrive to create the Starbucks Experience and understand the value they contribute to the team.
- Provided coaching using questions to generate insight.
- Cultivated and maintained work culture through team building and positive interactions.
- Created successful shift plans, solving problems om the moment by coaching, flexing, and communicating.
- Remained composed while using the ACT Decision Making Model to solve problems and remove barriers.
- Comply with company standards and policies, setting example for partners
- Maintained inventory standards and practices to ensure organization and product availability.
Barista
Starbucks
05.2020 - 03.2021
- Created a warm and welcoming environment for customers by greeting, connecting, and thanking customers during hectic periods.
- Recovering the customer experience if things didn't go to plan, using the LATTE model.
- Listened and acted on feedback from store manager and shift supervisors to enhance my approach.
- Created only the highest quality products while staying focused on routines and standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Lifted up my fellow partners by giving out green apron cards to show recognition.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZHigh School Diploma -
Lewis Central High School
Council Bluffs, IASkills
- Accountability
- Microsoft Office
- Courageous
- Customer Service
- Communication
- Motivational Leadership
- Teamwork
- Retail
- Coaching
- Training
Certification
- Food Safety Manager, NRFSP
Software
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
06.2023 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
10.2022 - 06.2023
SHIFT SUPERVISOR
Starbucks
03.2021 - 10.2022
Barista
Starbucks
05.2020 - 03.2021
- Food Safety Manager, NRFSP
Bachelor of Arts - Business Administration
Arizona State University
High School Diploma -
Lewis Central High School
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