Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Fleener

LOUISVILLE,KY

Summary

Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Care Engagement Specialist

WellCare of Kentucky
05.2022 - Current
  • Enhanced client satisfaction by effectively addressing and resolving issues in timely manner.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Continuously sought opportunities for professional growth by attending workshops, webinars, and training sessions relevant to role of Care Engagement Specialist.
  • Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Mentored new employees on best practices and protocols to maximize productivity.
  • Maintained client list and performed outreach calls

Human Resource Specialist

Chewy Pharmacy
05.2021 - 05.2022
  • Oversaw and managed hiring process and assisted human resources.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

Pharmacy Supervisor- Customer Service

Chewy Pharmacy
03.2019 - 05.2021

Pharmacy Technician/Customer Service Representative

Chewy Pharmacy
07.2018 - 03.2019

Property Manager

Old Harbor Apartments
12.2017 - 07.2018

Assistant Property Manager

Monteray Place Apartments
08.2017 - 12.2017

Store Manager

Windsor Fashions
10.2016 - 08.2017

Education

No Degree -

Indiana University Southeast
New Albany, IN

Associate of Science - Nursing

Jefferson Community And Technical College
Louisville, KY
05.2025

General Diploma -

Pleasure Ridge Park High School
Louisville
05.2016

Skills

  • 60 WPM
  • Goal oriented
  • Proficient in Workday, Kronos, MyPay, and Oracle
  • Customer Service
  • Team Collaboration
  • Interpersonal Skills
  • Conflict Resolution
  • Community Outreach
  • Performance Metrics
  • Active Listening
  • Multitasking Abilities
  • Microsoft Office

Certification

Licensed Pharmacy Technician, LOUISVILLE, KY, PT00351817

Timeline

Client Care Engagement Specialist

WellCare of Kentucky
05.2022 - Current

Human Resource Specialist

Chewy Pharmacy
05.2021 - 05.2022

Pharmacy Supervisor- Customer Service

Chewy Pharmacy
03.2019 - 05.2021

Pharmacy Technician/Customer Service Representative

Chewy Pharmacy
07.2018 - 03.2019

Property Manager

Old Harbor Apartments
12.2017 - 07.2018

Assistant Property Manager

Monteray Place Apartments
08.2017 - 12.2017

Store Manager

Windsor Fashions
10.2016 - 08.2017

No Degree -

Indiana University Southeast

Associate of Science - Nursing

Jefferson Community And Technical College

General Diploma -

Pleasure Ridge Park High School
Savannah Fleener