Savannah Fracasso

-Orchestrated the end-to-end recruitment and training processes for staff, conceptualizing and implementing comprehensive training modules. Crafted engaging PowerPoint presentations to streamline and enhance the training experience, ensuring a seamless onboarding process for new team members.

-Aligned weekly goals with company objectives for each team member, devising personalized improvement plans for both work and personal life. Guided individuals in discovering their intrinsic motivations, emphasizing the importance of finding their "why" for ongoing success.

-Created high-impact training initiative that empowered my team to achieve a remarkable 65% show rate, showcasing their enhanced ability to engage and captivate potential clients during presentations. Additionally, strategically trained and guided the team to successfully improve the Utility bill collection rate from 10% to an outstanding 30%, resulting in a substantial contribution to financial growth

-Oversaw three teams, each comprising nine members, offering mentorship in sales strategies. Conducted personalized one-on-one sessions with team members to coach on fundamental sales strategies.

-Conducted comprehensive call evaluations, meticulously assessing the performance of team members and providing detailed Quality Assurance reports that highlighted areas of improvement.

-Spearheaded the development of dynamic tracking sheets utilizing Google Sheets, effectively managing cancellation and sales data across multiple departments. Devised state-specific breakdowns, meticulously calculating conversion rates to inform targeted strategies for enhanced performance.

-I excelled as the leading compliance and scheduling agent, earning the "Agent of the Year" award through tripling the output of every team member.

-Discussing the ins and outs of a client's unique personal and business situation to look for possible areas of financial benefit.

-Speaking with client's about the differences between their personal and business tax filing in order to receive and leverage changes based on the current tax code.

- Organize and manage the schedules of multiple individuals or teams, ensuring that appointments and meetings are properly arranged and attended

-Review and analyze agreements and contracts to ensure that they are complete, accurate, and compliant with relevant laws and regulations

-Handled IHG Rewards Club training for team members, ensuring their understanding of the program, while also overseeing front desk enrollment goals of 23 new members weekly and maintaining IHG standards through Performance Tracker monitoring.

-Collaborated with the GM and Sales Director to include IHG Rewards Club in team briefings, improve guest experiences, and meet sales quotas by targeting ideal guests. Also, ensured the team's proficiency in using Loyalty Connect to access IHG Rewards Club member information.

-Efficiently managed daily housekeeping operations, including supervising in the head housekeeper's absence, training new staff, and ensuring room compliance with IHG standards.

-Focused on meeting or exceeding standard goals to enhance the hotel's performance and contributed to its success by ensuring high-quality service and adherence to IHG standards across departments, including coordinating with the GM to understand the Loyalty Connect system for IHG Rewards Club members.