Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Frady

Summerdale,AL

Summary

A highly organized and dependable candidate who excels at efficiently managing multiple priorities while maintaining a positive and enthusiastic attitude. Demonstrates a strong willingness to take on additional responsibilities to support the achievement of team objectives. Dedicated Customer Service professional with a deep understanding of service delivery and proven abilities to multitask. Committed to building professional relationships to enhance profitability and achieve business outcomes.

Overview

10
10
years of professional experience

Work History

Asset Protection

Walmart
09.2019 - Current
  • Assisted with proper processing, presentation, organization, storing and replenishment of stock while maintaining recovery and fill in standards.
  • Adhered to asset protection programs and procedures to enforce audit compliance.
  • Participated in store shortage reduction program by working with teammates in multiple departments.
  • Greeted and welcomed customers on sales floor to maintain service levels and security.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Functions as a possible deterrent to criminal activity by ensuring a prominent presence at the store entrance.
  • Vigilantly monitoring customer and associate conduct.
  • Inspecting receipts for large, un-bagged high-value items.
  • Collaborating with the front-end operations team to relay patterns in customer behavior and potential risks of theft.
  • Maintained strong relationships with vendors to enhance inventory management and implement effective cost controls.
  • Regularly liaised with vendors to ensure accurate and timely order placement and delivery.
  • Supervised the handling of recalls, claims, and damaged products.
  • Ensured efficient and accurate order processing by fostering clear and proactive communication.

Wireless Specialist

T-Roc
05.2019 - 08.2019
  • Recommended appropriate system based on customers' specific networking needs.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

After School Care Counselor

Baldwin County School District
08.2013 - 05.2018
  • Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Coordinated with outside agencies to determine students receive appropriate services and resources.
  • Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
  • Offered childcare services to children after school.
  • Aided in the care of children with special needs.
  • Organized and coordinated field trips and educational activities for the children.

Education

High School Diploma -

Gulf Shores High School
Gulf Shores, AL
05.2017

Skills

  • Inventory Management
  • Report Writing Abilities
  • Customer Support
  • CCTV Monitoring
  • Loss Prevention
  • RFID Tracking
  • Loss Prevention Experience
  • Critical Thinking
  • Inventory Auditing
  • Conflict Resolution
  • Fraud Detection
  • Inventory Control

Timeline

Asset Protection

Walmart
09.2019 - Current

Wireless Specialist

T-Roc
05.2019 - 08.2019

After School Care Counselor

Baldwin County School District
08.2013 - 05.2018

High School Diploma -

Gulf Shores High School

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Savannah Frady